Patient Service Representative

Essential Job Responsibilities

• Adheres to and supports the mission, purpose, philosophy, objectives, policies, and procedures of Tenet Physician Resources, including the Tenet HIPAA Compliance Plan and the Corporate Compliance Program.

• Greets patients entering the practice.

• Manages office communications, including answering phones, making, confirming, and rescheduling patient appointments.

• Checks in patients, collects accurate patient demographics, verifies insurance, and enters data into the electronic system.

• Checks out patients and assists them with referral processing and scheduling.

• Collects co-pays and posts charges.

• Processes charge entry and patient balances.

• Distributes information to patients regarding office policies, procedures, and practice information.

• Explains the patient portal and assists with patient enrollment.

• Performs additional responsibilities as needed.