Patient Service Representative - Brookfield Office

Are you someone who enjoys helping people, stays organized when things get busy, and takes pride in getting the details right?

Milwaukee Eye Care Associates, S.C. is seeking a full-time Patient Service Representative (PSR) to join our team. Our PSRs are an important part of the patient experience and serve as a key connection between our patients, providers, and clinical teams.

This is more than a traditional receptionist position. Our PSRs manage multiple aspects of the patient visit, including registration, scheduling, insurance verification, check-in and check-out, payment collection, and patient communication. We are looking for someone who can learn and retain information, think critically, problem-solve, and confidently apply what they have learned in a busy healthcare environment.

What You'll Do

As a Patient Service Representative, you will:

• Welcome patients and provide a friendly, professional first impression
• Complete patient check-in and check-out accurately and efficiently
• Register patients and verify demographic and insurance information
• Schedule appointments, testing, referrals, and follow-up care
• Review insurance eligibility, referrals, and basic vision and medical benefits
• Collect co-pays, outstanding balances, and payments for non-covered services
• Accurately enter and maintain information within our electronic health record and practice management systems
• Communicate appointment information, delays, next steps, and other important information to patients
• Answer patient questions and help resolve concerns professionally
• Assist with incoming calls and provide call center coverage as needed
• Process patient messages, forms, faxes, and medical record requests
• Coordinate closely with providers, technicians, and other team members to keep patients moving efficiently through the office
• Maintain patient confidentiality and follow HIPAA and organizational policies
• Support other locations and responsibilities as operational needs change

Who We're Looking For

The strongest candidates are people who are:

• Patient-focused – You genuinely enjoy helping people and understand that even routine interactions can make a difference in a patient's experience.
• Accurate and detail-oriented – You understand the importance of getting names, insurance information, appointments, payments, and documentation right.
• Strong critical thinkers – You can assess a situation, use the information and training available to you, and determine the appropriate next step.
• Quick learners – You can learn new systems, processes, terminology, and workflows and apply that knowledge consistently.
• Organized multitaskers – You can manage patients, phones, messages, scheduling, and administrative responsibilities while maintaining accuracy.
• Clear communicators – You are comfortable speaking with patients, providers, coworkers, and insurance representatives.
• Dependable and accountable – You take ownership of your responsibilities and can work independently once trained.
• Flexible team players – You are willing to step in where needed and adapt to changing patient volumes, schedules, and priorities.

Qualifications

• High school diploma or GED required
• At least 2 years of customer service experience preferred
• Healthcare, medical office, patient registration, scheduling, or front desk experience strongly preferred
• Experience working directly with patients or customers in a fast-paced environment preferred
• Strong computer skills and ability to learn multiple software programs
• Experience with electronic health records (EHR) or practice management systems is a plus
• Proficiency with Microsoft Outlook, Word, and basic Excel
• Understanding of HIPAA and patient confidentiality preferred
• CPSS certification, or willingness to obtain certification, is a plus

Don't have eye care experience? That's okay. Candidates with strong customer service, healthcare, administrative, or other high-volume service experience who demonstrate the ability to learn complex processes are encouraged to apply.