Patient Service Specialist (KHMER FLUENCY)

Based in the heart of downtown Lowell, Massachusetts Lowell Community Health Center is currently seeking a Full-Time Nurse Community Health Worker/Care Coordinator.

With over 400 employees, the Health Center has expanded and relocated to a new state-of-the-art facility as of December 2012. The Health Center is a diverse, community-based health care organization. Lowell Community Health Center programs have been recognized as national models. The Health Center was also named one of the top five health centers in the nation for excellence in cultural competency. The Health Center's employees speak 28 different languages and over 80 staff are trained in medical interpreting.

• Patients trust Lowell Community Health Center. Every year, we touch the lives of nearly 50,000 people – or almost half the population of the City of Lowell.
  
• More than 90% of Lowell CHC patients are low income, and 46% are best served in a language other than English.
  
• Since opening our new comprehensive facility in a renovated mill on Jackson Street in 2012, more than 9,000 additional patients have turned to Lowell CHC for a full range of primary care, including OB-GYN and behavioral health services for adults and children, with over 176,000 visits in 2014.
• We also have a Pharmacy serving health center patients and others in the community

The Patient Service Specialist will be part of Central Registration and will serve as the primary contact for new and established patients and customers accessing services at the health center. Greets and welcomes patients and customers in a welcoming and professional manner.Registers patients with accuracy and efficiency, updates demographics, verifies insurance eligibility and collects co-pays. Informs patients of their patient rights and responsibilities. Maintains privacy and assures confidentiality at all times.Ability to work independently and collaboratively with other members of the health center, providing cross coverage support to other functions of the department, including greeting patients and operation of automated queuing systems, as needed. Provides overall excellent customer service to our patients.

High school diploma or equivalent, minimum of one year’s experience in a customer service related position, preferably in a health care setting. Knowledge of or the ability to learn computer systems. Good typing/keyboard skills.

All your information will be kept confidential according to EEO guidelines.