Patient Service Technician

Work Schedule & Shift Expectations: Our standard
business hours are 8:00 a.m. to 5:00 p.m., but Patient Service Technicians
should maintain flexibility, as certain days may extend beyond 5:00 p.m. based
on patient needs.

On‑Call & Holiday Rotation: This role includes
participation in an on‑call rotation as well as a holiday rotation. The current
schedule runs every other week, though we are actively working to transition
this to every third week to support better work–life balance.

Essential Job Duties and Responsibilities

• Deliver
  respiratory and home medical equipment with a patient‑first mindset,
  ensuring every interaction reflects compassion, respect, and dignity.
  
• Set up
  equipment in the home with care and attentiveness, creating a safe,
  comfortable environment that supports each patient’s health and
  independence.
  
• Provide
  clear, empathetic education to patients and caregivers, helping them feel
  confident and supported in using their equipment.
  
• Assess
  equipment functionality during each visit, troubleshooting issues with
  patience and reassurance to reduce stress for patients and families.
  
• Respond
  to urgent equipment needs with calm, timely support, understanding the
  critical role this equipment plays in a patient’s wellbeing.
  
• Maintain
  accurate, timely documentation of deliveries, patient interactions, and
  service activities to ensure continuity of care.
  
• Keep
  company vehicles clean, safe, and ready for service to support reliable
  patient care in the community.
  
• Follow
  all safety protocols and company standards to protect patients,
  caregivers, and yourself.
  
• Participate
  in on‑call rotations, offering compassionate assistance during after‑hours
  needs.
  
• Perform
  additional duties as assigned to support patient health, comfort, and
  overall care experience.
  

Requirements

Required Education and/or Experience

• High
  school diploma or GED equivalent, required
  
• Valid
  driver’s license in state of residence with a clean driving record,
  required
  

Preferred Education and/or Experience

• Experience
  with medical equipment, preferred
  
• One
  year of related work experience, preferred
  
• Medical
  terminology, preferred
  

Benefits

Benefits

• Generous
  paid time off and paid holidays
  
• Bonus
  and incentive opportunities 
  
• Fixed
  and variable car reimbursement for Area Managers and Account Executives
  
• Car,
  mileage, and telephone reimbursement (as applicable)
  
• Employee
  discount and recognition programs
  
• Employee
  Assistance Program (EAP)