Patient Service Technician

Impact to Health is Patient Service Technician and
play a meaningful role in improving lives through compassionate, home‑based
medical care. This position goes far beyond driving and delivery—you become a
trusted presence for patients and families who rely on respiratory and durable
medical equipment. In this role, you provide hands‑on support, education, and
reassurance that helps patients feel safe, confident, and cared for in their
own homes. Every visit you make directly contributes to patient comfort,
independence, and overall wellbeing.

• Drive
  local routes to deliver and set up medical equipment with care, respect,
  and a patient‑first mindset.
  
• Provide
  empathetic, hands‑on education to patients and caregivers, helping them
  feel confident and supported in using respiratory and home medical
  equipment.
  
• Maintain
  and troubleshoot equipment with patience and clarity, ensuring proper
  function and protecting patient safety.
  
• Respond
  to urgent equipment needs and participate in on‑call rotations, offering
  calm, compassionate assistance during after‑hours situations.
  
• Complete
  delivery documentation and patient visit reports accurately and on time to
  support continuity of care.
  
• Keep
  your assigned company vehicle clean, safe, and ready for service to ensure
  reliable patient support.
  
• Ensure
  compliance with all safety protocols, regulatory requirements, and company
  standards.
  
• Perform
  other duties as assigned to support patient comfort, independence, and
  overall care experience.
  

Requirements

Required Education and/or Experience

• Candidates
  may qualify through a combination of education, training, and relevant
  work experience that demonstrates the knowledge, skills, and abilities
  necessary to successfully perform the essential functions of the position.
  
• Any
  education requirements mandated by applicable federal, state, or local
  law, regulation, licensing requirement, or customer contract.
  

Preferred Education and/or Experience

• High
  school diploma or GED equivalent, preferred
  
• Experience
  with medical equipment, preferred
  
• One
  year of related work experience, preferred
  
• Medical
  terminology, preferred
  

Employment is contingent upon successfully completing a
background check, drug screening, compliance onboarding, and credentialing
requirements, as well as maintaining a valid driver’s license with a clean
driving record when applicable to the position.

Benefits

Benefits

• Generous
  paid time off and paid holidays
  
• Bonus
  and incentive opportunities 
  
• Fixed
  and variable car reimbursement for Area Managers and Account Executives
  
• Car,
  mileage, and telephone reimbursement (as applicable)
  
• Employee
  discount and recognition programs
  
• Employee
  Assistance Program (EAP)