Patient Services Coordinator

Work where every moment matters.

Every day, more than 40,000 Hartford HealthCare colleagues come to work with one thing in common\: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut’s most comprehensive healthcare network.

Rushford Center, one of Connecticut’s leading providers of addiction and mental health services, is nationally recognized for delivering outstanding prevention, treatment and recovery programs. We offer a wide range of programs including Acute Care and Evaluation, Residential Addiction Treatment, Individual, Group & Family Therapy, Intensive Outpatient programs and Community Support Programs. Through the passion of our specialists, we continue to treat every patient with care, compassion and respect, while providing affordable and accessible services.

Job Summary

Under the direction of the Supervisor Medial Staff Office and the Assistant Medical Director, the Medical Administrative Associate provides administrative and operational support to ensure efficient clinic workflow and high-quality patient care.

Job Responsibilities

1. Utilizes  EPIC to  process patient care follow ups including appointment scheduling, injection appointments, and psych evaluations. Contacts patients to reschedule missed or cancelled appointments. “Checkout” virtual appointments as ambulatory visits in Epic daily.
2. Performs administrative duties including answering  phones, creating and distributing electronic messages in the Electronic medical record (EPIC) for medical providers as well as updating and maintain the provider productivity report when needed. Submits expenses on behalf of providers including but not limited to  reimbursements, travel expenses, and license renewals.  Processes weekly Quest billing reconciliation for Medical Department.
3. Faxes prescription renewals; obtains laboratory results, referrals, and medication prior authorizations.
4. Updates Excel tracker for ambulatory and ITP injections, schedules injection deliveries, communicates with nursing staff upon injection arrival, and follows up on medication delivery issues.
5. Maintains supplies by managing medical department inventory and ordering as needed. Complete medical supplies audits monthly. Organizes and restocks Physical rooms.
6. Collects Urine Drug Screens, places Epic orders, prints slips & labels, prepares packages for pick up. Reports abnormal values/trends to medical staff.
7. Completes Clinical Opioid Withdrawal (COW) documents for new patients starting on suboxone, sends list of high risk suboxone patients weekly to Outpatient/Partial Hospitalization Program (OP/PHP)Treatment Program Managers, and attends OP/PHP rounds for report out.
8. Covers Medical Service Coordinator & Medical Assistant duties. 

• High school diploma or GED
• Associate Degree in behavioral health or substance use disorders or related field is preferred
• One year of experience in a medical office setting
• One year of experience in a medical office setting focused on behavioral health or substance use disorders is preferred.
• Must obtain CPR certification within six months of employment

As a Hartford HealthCare entity, Rushford provides eligible employees with an extensive benefits package consisting of:

• Medical and dental benefits
• 401(k) plan with employer match
• Generous paid time off with accrual starting on the date of hire, including seven paid holidays
• Additional voluntary benefits as well as employee discount programs         

With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.