Patient Services Coordinator - Scheduler

Patient Services Coordinator - Scheduler

Partners In Home Care (PIHC), Western Montana's leading non-profit home health provider since 1987, is seeking an organized, detail-oriented Patient Services Coordinator - Scheduler to join our clinical support team. This role provides centralized scheduling for patient-related activities, working closely with clinical staff and Clinical Managers to ensure accurate, efficient, and compliant scheduling across the agency.

Why You'll Love Working With Us

• Flexible scheduling with full-time or part-time options


• Generous paid time off to support work-life balance


• Comprehensive benefits including Medical, Dental, Vision, and Supplemental Insurance (.6 FTE or more)


• 401(k) with company match


• Company-paid life insurance


• Tuition reimbursement and annual training budget


• Employee Assistance Program (EAP)


• Additional perks including legal services, ID protection, pet insurance, and financial wellness programs


• Be part of a collaborative, mission-driven team supporting home health and hospice care

Department: Hospice
Employment Type: Full-Time
Schedule: Monday–Friday, standard business hours.
Location: Missoula, MT (On-site)

Essential Duties and Responsibilities

• Coordinate and maintain weekly and monthly scheduling for all clinical staff to ensure full FTE coverage across assigned territories


• Schedule patient visits (SOCs, ROCs, recertification's, and subsequent visits) for nursing and therapy staff in accordance with regulatory timeframes and Clinical Manager direction


• Assign territories, case managers, and care teams to new admissions; update charts as needed


• Manage daily scheduling workflow, including rescheduled, reassigned, or declined visits


• Track patient MD and clinic appointments (including wound care) and adjust clinical schedules accordingly


• Coordinate with the Solutions/IV team to confirm and communicate patient scheduling needs to field staff


• Provide scheduling-related customer service and support to field clinicians and patients by phone and digital platforms


• Run and act on daily/weekly operational reports


• Support Clinical Managers with payer authorization issues affecting scheduling


• Partner with the Triage Manager to facilitate timely admissions and new orders


• Follow up on discrepancies between orders, visits, and documentation; complete visit exception tasks


• Organize and help facilitate scheduling and team meetings


• Assign clinical visits using cost-efficient, GPS-informed routing to reduce mileage


• Provide backup coverage for other schedulers as needed


• Maintain accurate scheduling records and support QAPI/compliance activities

Qualifications

• 2+ years of administrative assistant-level experience


• High school diploma preferred


• Prior healthcare experience preferred


• General proficiency with computer software and Microsoft Office required

Join a mission-driven team where your organizational skills directly support patients and clinicians every day.

Partners In Home Care is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.