Patient Services I

General Nature of Work

This position requires direct patient communication, multi-tasking, and problem solving. The front desk works closely with Medical Assistants and other staff. The Front Office position provides clinical and insurance knowledge to ensure that all patients receive high quality, efficient care. The Patient Services Associate I exhibits initiative, excellent interaction with patients, supportive with co-workers and displays team cohesiveness. 

JOB RESPONSIBILITIES

· Welcomes patients and visitors by greeting them, in person or on the telephone; answering or referring inquiries.

· Optimizes patients' satisfaction, provider time, and exam room utilization by efficiently scheduling appointments.

· Keeps patient appointments on schedule by verifying patient insurance benefits and eligibility prior to the appointment; reminding patients of their appointment the day before; registering and checking in patients in a timely manner; preparing necessary documents for the visit; notifying provider of patients’ late arrival; rescheduling or moving late arriving patients when necessary.

· Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining a clean and presentable front office and reception area.

· Ensures availability of treatment information by filing and retrieving patient records.

· Maintains patient accounts by obtaining, recording, and updating patient demographics and insurance information in the electronic health records system.

· Maintains accurate financial records by updating patient financial information; recording and collecting patient charges; providing patients with receipts for payments.

· Encourages patient compliance with preventive care by reaching out to patients and reminding them when they are due for preventive exams and screenings.

· Helps patients in distress by responding to emergencies.

· Protects patients' rights by maintaining confidentiality of personal and financial information per HIPAA regulations.

· Understands and complies with OSHA and any other regulatory requirements.

· Assists in orientation of new personnel as directed.

· Quickly learns and effectively uses our electronic health records system

· Will work assigned schedule as well as be flexible to schedule amendments or changes dictated by business needs. 

· Performs all other duties as trained and requested by provider and/or management.

· Additional duties as assigned.

MINIMUM QUALIFICATIONS

• High School Diploma or equivalent      required.
• Previous experience in a      healthcare preferred
• Medical office front desk      experience preferred