Patient Services Representative

Asian Health Services, founded in 1974, provides health, social, and advocacy services for all regardless of income, insurance status, immigration status, language, or culture. Our approach to wellbeing focuses on “whole patient health,” which is why we provide more than primary care services, including mental health, case management, nutrition, and dental care to more than 50,000 patients in English and 15 languages: Korean, Lao, Burmese, Mandarin, Cantonese, Spanish, Portuguese, French, Mien, Karen, Mongolian, Karenni, Tagalog, Khmer, and Vietnamese. We offer medical, dental, and mental health services for all ages.

LOCATION: HMC

JOB SUMMARY:

The Patient Services Representative (PSR) performs all the administrative services relating to the checking in and checking out of patients and provides general support services for the unit as described herein.  Thus, the PSR plays a key role in creating and maintaining a welcoming environment for patients; ensuring efficient and expedient patient flow, and implementing providers’ follow-up instructions with the patients.  

• Greets and registers patients.
• Follows up and carries out insurance verification and policy requirements, updates system information, verifies the financial status of patients and provides fee information.
• Answers incoming phone calls. Responsible for responding to patient telephone calls for changing appointments and rescheduling patient appointments when a provider is out.
• Collects and posts payments as needed.
• Provides general information (e.g., client limits of insurance and payment responsibilities of the client for services) and assistance to all visitors in the waiting room.
• Schedules appointments as needed; maintains the appointment reminder notification system for patients needing to be scheduled for follow-up appointments. 
• Rotates through various components (e.g. PEDS, Radiology/Allied Health, adults, lobby, and ARC).
• Process referrals for patients, explain procedures, and inputs the referral into the electronic health records system.
• Follow through with no-show patients per protocol. 
• Provides patient information to the nursing staff for medication refills.
• Participates in orientation and training of new staff.
• Reviews inbox daily and respond to tasks and PTAs in the electronic health records system.
• Provides backup for other support services functions as needed. 
• Other duties that the supervisor might require.

• High school diploma or GED required and two years’ work-related experience in a clinic setting; or equivalent combination of education and experience 

• Bilingual/bicultural in an Asian language preferred.
• Commitment to working in the Asian community, to community health care with familiarity with community health clinics preferred.

BENEFITS:

Medical, Dental, Vision premiums 100% paid by AHS

12 Vacation Days

12 Sick Days

12 Holidays and 3 Floating Holidays

3% 403B Employer Contributions and up to 2% Employee Match Contribution

Transportation Benefit Paid by AHS

FSA/Dependent Care Assistance

Long Term Disability