Patient Services Representative - Float

Rediscover Purpose

At ADVENT, we do healthcare differently. We focus on innovative solutions and patient-first care. If you're driven, creative, and ready to make an impact, join us.

Now Hiring: Patient Services Representative - Float

Locations: South Nashville, Franklin & Hendersonville (with rare occasional coverage in Murfreesboro and Lebanon)

As a Patient Services Representative - Float, you will be the welcoming face that sets the tone for a patient's entire experience at ADVENT, ensuring our patients feel supported and cared for from their very first visit through every step of their journey. 

How you will make an impact as a Patient Services Representative - Float:

• Greet patients and accurately check patients into EHR using established patient registration check-in protocols
• Order Sleep Study devices utilizing the system
• Upload sleep study reports into the system
• Review future clinic schedules to ensure insurance and necessary patient documentation is within the patient chart
• Schedule patient appointments
• Answer call center calls to provide overflow coverage as necessary
• Own the opening and closing of the clinic per established guidelines
• Responsible for ensuring documentation is appropriately completed, patient payment is received per insurance, and works with clinic team members to maintain the daily schedule
• Crosstrain to assist with other non-clinical duties as needed
• Order medical supplies and pharmaceuticals as needed, per established protocol

What we’re looking for in a Patient Services Representative - Float:

• Minimum of 2 year of healthcare experience required
• Prior insurance experience required 
• Strong customer service focus
• Proven ability to multitask in a fast-paced environment
• Solid technology skills including Outlook, Word, Excel, Electronic Health Records
• Great attention-to-detail and accuracy in work
• Proven ability to independently apply best practices in time management
• Prior experience and/or desire to work in a role held accountable to quality performance metrics
• Solution oriented problem solver
• Strong work ethic, commitment to teamwork, positive attitude/willingness to get the job done
• Ability to work within all ADVENT Tennessee market clinics as needed 
• Strong work ethic
• Valid driver license required

Why you should choose ADVENT:

• 16-20 days of PTO (prorated your first year based on start date) & holiday pay
• Medical, Dental, and Vision Plans
• 401k Contribution & Life Insurance
• Convenient Monday – Friday schedule
• Culture that embraces excellence and ethics, we are solutions minded, and encourage you to ask questions

Schedule: This is a 32-40 hour full-time flex position.

Monday - Friday: 8am -5pm (hours may vary)