Patient Services Specialist - Behavioral Health

Patient Services Specialist - Behavioral Health full - time, day shift at Providence Portland Medical Center

Providence offers a fantastic benefits package which include but is not limited to:

Free, convenient, and ample parking

TriMet annual pass (Hop Fastpass) for benefit eligible staff who work within the Portland Service Area (does NOT include Wilsonville, Newberg, Seaside, Hood River, Washington State, or Medford)

Medical Plan Assistance Program- provides free or reduced-cost coverage to caregivers and their eligible dependents who qualify based on household size and income

Tuition reimbursement/education– includes 100% tuition paid program options; up to $5,250 per year for select undergraduate and masters degrees within Guild catalog.  Required books and fees are 100% covered or reimbursable for select schools in the Guild catalog up to program funding cap

Paid Time Off – Benefit eligible caregivers receive up to 25 days per year 

Retirement - The Providence retirement program consists of employer match and discretionary contributions that work together with your pre-tax (and/orRoth aftertax) contributions to help you save for retirement.

Lyra Caregiver Assistance program- Up to 25 counseling or coaching sessions per eligible member per year

Want to know what's like working at Providence? Click here!

The Patient Relations Representative (PRR) is the first point of contact to patients or visitors in person or by phone. This position plays a key role in maintaining a high level of patient satisfaction by providing exceptional customer service and in addressing patient safety issues that arise with acutely ill psychiatric patients.

• Upon hire: In compliance with company policy and state regulations, a Department of Human Services (DHS) background check is required for this position. 


• 1 year customer service experience, or 
  
  
  
  • Successful completion of a Providence internship.
  
  

• Coursework/Training: Some college.


• 1 year of medical office or healthcare experience.


• Basic experience with electronic medical records and/or computerized billing systems.


• Medical terminology experience.