Patient Services Specialist Supervisor

Job Description

UW Medical Center–Montlake-Emergency Department Registration has an outstanding opportunity for a Patient Services Specialist Supervisor.

WORK SCHEDULE

• 100% FTE (40 hours per week)

• Monday – Friday

• Day Shift; 6:30am - 3:00pm

POSITION HIGHLIGHTS

The Patient Services Specialist Supervisor (PSS-Supervisor) oversees various supervisory and administrative non-clinical functions within the department. This role is responsible for leading and supervising staff in the Patient Services Specialist class series, as well as other assigned personnel.

PRIMARY JOB RESPONSIBILITIES

• Ensure smooth daily operations and patient safety by prioritizing tasks and managing workflow.

• Oversee staff scheduling, HR data systems, and deliver high-quality customer service.

• Track inventory, submit repair orders, and support departmental quality improvement efforts.

• Supervise and support staff while modeling professional and courteous communication.

• Develop, implement, and maintain organizational systems and unit procedures.

• Collaborate to uphold safety standards, infection control, and emergency protocols.

• Advocate for patients and families, ensuring privacy, dignity, and cultural sensitivity.

• Foster teamwork across departments and represent the unit in meetings and committees.

• Maintain knowledge of medical terminology, hospital policies, and Epic ADT systems.

• Lead and participate in training, continuing education, and professional development.

• Demonstrate strong coordination, multitasking, and leadership skills.

• Proficient in Microsoft Excel and Word, with experience working with diverse populations.

REQUIREMENTS

• Bachelor’s degree in a medically related or public relations field

• Four years of experience as a Patient Services Specialist

• An equivalent combination of four years’ experience as a Patient Services Specialist, a UW Supervisory Skill Certificate, and education/experience may substitute for stated requirements

ABOUT UW MEDICAL CENTER - MONTLAKE

UW Medical Center is an acute care academic medical center located in Seattle with two campuses: Montlake and Northwest. As the No. 1 hospital in Seattle and Washington State since 2012 (U.S. News & World Report) and nationally ranked in seven specialties, UW Medical Center prides itself on compassionate patient care and pioneering medical advances.

The Montlake campus is located on the edge of the beautiful UW campus with many amenities available to staff and very convenient public transit, including Sound Transit’s light rail station across the street.

Learn more: Excellence. Exploration. Education.

ABOUT UW MEDICINE – WHERE YOUR IMPACT GOES FURTHER

UW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center. The mission of UW Medicine is to improve public health by advancing medical knowledge, delivering outstanding care, and preparing tomorrow’s healthcare leaders.

Nearly 29,000 professionals are part of the UW Medicine system, which includes: Harborview Medical Center, UW Medical Center – Montlake, UW Medical Center – Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, Airlift Northwest

Become part of our team. Join our mission to make life healthier for everyone in our community.

Compensation, Benefits and Position Details

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About the UW 

Working at the University of Washington provides a unique opportunity to change lives – on our campuses, in our state and around the world.  

UW employees bring their boundless energy, creative problem-solving skills and dedication to building stronger minds and a healthier world. In return, they enjoy outstanding benefits, opportunities for professional growth and the chance to work in an environment known for its diversity, intellectual excitement, artistic pursuits and natural beauty. 

Our Commitment 

The University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81.

To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or [email protected]. 

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.