Job Summary

Coordinates and manages patient supply services by handling communication, order processing, and ongoing resupply workflows to ensure patients consistently receive necessary medical supplies. Acts as a central point of contact between patients, healthcare providers, and insurance representatives, ensuring accurate information exchange and smooth service delivery.

Responsible for verifying patient details, building and maintaining recurring supply orders, and ensuring all requests are processed efficiently and in compliance with internal procedures and healthcare-related guidelines. Monitors daily workflow, prioritizes tasks, and meets production targets in a fast-paced environment.

Plays a key role in enhancing patient satisfaction by delivering empathetic, professional support, resolving issues promptly, and maintaining strong relationships with all stakeholders. Contributes to operational efficiency by maintaining accurate records, supporting process improvements, and ensuring high standards of service quality.

Essential Duties & Responsibilities

• Handle inbound and outbound communication with patients, healthcare providers, and insurance companies
• Verify patient information and eligibility for medical supply services
• Build, process, and manage recurring (resupply) orders accurately
• Coordinate with internal teams to ensure timely order fulfillment
• Maintain accurate documentation of all communications and transactions
• Monitor workflow and ensure timely completion of assigned tasks
• Resolve customer concerns and provide effective solutions
• Ensure compliance with company policies and healthcare-related requirements
• Meet daily and weekly productivity and performance targets
• Provide high-quality, empathetic, and customer-focused service
• Manage multiple priorities in a fast-paced work environment
• Support continuous improvement in processes and service delivery

Minimum Requirements / Skills

• Strong communication and interpersonal skills
• Active listening and problem-solving abilities
• High attention to detail and accuracy
• Strong organizational and multitasking skills
• Ability to work efficiently in a fast-paced environment
• Basic knowledge of Microsoft Office and CRM systems
• Customer-focused mindset with empathy and professionalism
• Critical thinking and conflict resolution skills
• Time management and ability to meet performance goals
• Medical or healthcare-related knowledge is a plus

Work Environment

• Office-based environment
• High-volume communication and coordination role
• Fast-paced, team-oriented setting