PC Support Technician

Company : Five Stones Research

Job Type : Full Time

Bldg. 4500, Huntsville

Job Description - PC Support Technician

PC Support Technician

Position Overview Type: Full-Time

Location: Huntsville, AL

Travel: None expected

Clearance: Department of Defense (DoD) Secret security clearance, or the ability to obtain one.

Work Authorization: U.S. Citizenship required

Summary/Objective

Five Stones Research Corporation (5SRC) is seeking energetic candidates to join our established and growing Huntsville-headquartered team.

Essential Functions

Assists in ensuring availability, accessibility, and usability of Information Technology (IT) hardware and software for IT enterprise

Responds to PC users’ requests for assistance – primarily by telephone and e-mail messages – with hardware, applications or software either locally installed or network-based, and network connectivity in person or telephonically; troubleshoot, resolve or escalate to higher-level for resolution

Installs software on personal computers (PCs)

Performs routine maintenance of PC hardware and software

Prepares new PCs for use, and previously used PCs for reuse

Administers PC users’ IT, including ensuring compliance with security requirements

Required Qualifications

Minimum of a high school diploma or GED

Experience with computer components, Windows operating systems, and software

Ability to troubleshoot IT problems and apply known solution

Minimum of IAT-1 certification (A+, Network+, or SSCP) or higher

U.S. Citizenship required

Ability to obtain an interim DoD Secret Clearance prior to start date and maintain clearance throughout employment

Preferred Qualifications

Minimum of interim DoD Secret Clearance

Active Security+ CE Certification or higher

Prior work experience with Army Help Desk

Excellent customer service skills.

Other relevant technical certifications outside those required.

What We Offer:

401(k) Matching

Company Events

Dental Insurance

Employee Recognition Programs

Health Insurance

Life Insurance

Paid Time Off

Parental Leave

Performance Incentives

Student Loan Repayment

Tuition Reimbursement

Vision Insurance

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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About the Company

Five Stones Research

TEAMS-Next ITCM Transition Site MISSION FOCUSED RELEVANT, EFFICIENT CAPABILITIES AND SERVICES. The 5SRC Difference ABOUT US 5SRC strives to build lasting customer partnerships by delivering relevant, reliable, and efficient mission-driven capabilities and services. Our number one goal is ensuring th...

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PC Support Technician

Job Description - PC Support Technician

About the Company

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