People & Culture Coordinator

Located on the coveted south shore of Maui in Wailea, Fairmont Kea Lani is Hawaiʻi’s only all-suite and villa luxury oceanfront resort. This newly transformed, distinctive property is located on the sunny shores of Polo Beach amongst 22 acres of tropical landscape, offering authentic Hawaiian cultural experiences and genuine personal service that embody the spirit of Aloha.

From full-moon staff hikes and beach clean-ups to appreciation luncheons and birthday holidays, our team provides endless opportunities to learn and grow in both your personal and professional development. Live and work in a place you love!

Hourly Rate: $31.00

What is in it for you:

• Comprehensive benefits package (Medical, Vision and Dental) including extended benefits like; Basic life insurance, TDI and Long-Term Disability for regular Full-time and Part-time employees
• Flexible spending account (FSA)
• 401(k) retirement savings plan and matching program
• Paid Vacation, holidays, personal and sick days
• Food & Beverage, Spa and on property specific discounts (venue and property specific discounts may vary)
• Wellness Offerings
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Employee Activities

The People & Culture Coordinator serves as the face of the People & Culture department and the first point of contact for colleagues, leaders, candidates, and visitors seeking support throughout the colleague journey. As a highly visible ambassador of the department, this role is responsible for creating meaningful connections, delivering exceptional service, and fostering a welcoming environment that reflects the genuine warmth and spirit of hospitality for which Fairmont Kea Lani is known. Drawing upon the principles of our Aloha spirit, our Fairmont values the People & Culture Coordinator promotes a culture of respect, care, inclusivity, and collaboration in every interaction.

This role is ideal for a passionate people-focused professional who thrives in a fast-paced environment, demonstrates exceptional organizational skills, embraces technology, and manages multiple priorities with accuracy and professionalism. This role supports key People & Culture functions including colleague experience, onboarding, recruitment, learning and development administration, recognition, wellness initiatives, compliance, reporting, and HR systems administration.

Through meaningful interactions and operational excellence, the People & Culture Coordinator contributes to a positive workplace culture that reflects Fairmont Kea Lani's commitment to exceptional hospitality and colleague engagement

ESSENTIAL FUNCTIONS

Areas of responsibility will include and are not limited to the following:

Colleague Experience & Support

• Serve as the primary point of contact for colleague inquiries, ensuring the highest standards of service and timely follow-up.
• Answers a wide variety of inquiries from co-workers and from prospective employees, in person, via email, and over the telephone.
• Welcome colleagues to the People & Culture office and creates a positive, friendly and personalized service-focused experience.
• Provides guidance regarding policies, procedures, benefits, colleague programs, and available resources.
• Builds positive working relationships with colleagues across all departments.
• Support colleague engagement, recognition, wellness, and culture initiatives.
• Oversees the Employee Stay program
• Routinely attends department line ups to share updates and answer colleague questions
• Contributes to the improvement of the operation, making suggestions and actively participates in departmental communication meetings.
• Promotes and uphold Fairmont and the Aloha spirit values while fostering a positive workplace culture.

People & Culture Operations

• Coordinates the day-to-day administrative operations of the People & Culture department.
• Maintains confidential colleagues’ records and personnel files in accordance with company standards and legal requirements.
• Prepares correspondence, employment documents, reports, presentations, and departmental communications.
• Coordinates meetings, appointments, colleague events, and departmental activities.
• Maintains office supplies and ensures the People & Culture office operates efficiently and professionally.
• Oversees Employee Referral Program
• Prepares and oversees the execution of the Employee Engagement Survey

Systems, Reporting & Administration

• Maintains colleague information within HRIS, payroll, scheduling, learning, and other People & Culture systems.
• Tracks colleague lifecycle activities including new hires, status changes, transfers, leaves of absence, and separations.
• Generates reports and assist with tracking certification and licenses, performance management, training, policy renewal tracking, and workforce data.
• Ensures data accuracy and integrity across multiple systems and platforms.
• Utilizes technology to improve efficiency and support departmental objectives.
• Assist internally with other People & Culture and Payroll functions as required.
• Manages all office administration duties (office equipment, supplies, forms, orientation preparation) ensuring smooth paper flow and maintaining the orderliness of the office.
• Maintain a confidential filing system for employee files, correspondence, policies and standards.
• Administration of onboarding documents, files, nametags, and anything required for new hires.
• Maintain the administration of the Purchase Order process within People & Culture.
• Provide administrative support to the People & Culture Department with Colleague Relations, Benefits, Labor, Reporting, Training, Researching, Auditing, Data Input and compliance with the company’s policies and, State and Federal Laws.
• Supports i-9 Audit and process

Onboarding & Colleague Lifecycle Support

• Coordinates onboarding activities and ensure a welcoming and organized new hire experience.
• Supports orientation programs and new colleague communication.
• Process employment-related documentation including transfers, promotions, status changes, and separations.
• Assist with colleague recognition, service awards, and other colleague milestones.
• Support colleagues throughout various stages of their employment journey.

Compliance & Confidentiality

• Complies and maintains the highest level of confidentiality and professionalism in adherence to our company policies.
• Maintain a confidential filing system for employee files, correspondence, policies and standards
• Ensures compliance with company policies, employment laws, record retention requirements, and audit standards.
• Supports file audits, record reviews, and compliance initiatives.
• Assists with reporting requirements.
• Maintains accurate employment records and required legal documentation.
• Promotes and enforces health and safety awareness as well as to have a complete understanding of the emergency procedures.

Team & Hotel Support

• Provides administrative support to the People & Culture leadership team.
• Assists with recruitment coordination as needed.
• Supports training programs, engagement initiatives, colleague celebrations, and committee activities.
• Participates in community outreach, wellness, and social responsibility initiatives.
• Assists with special projects and other duties as assigned.
• Check with manager before leaving shift.  Bring any concerns to the attention of the Manager on Duty.
• Comply with the company’s confidentiality policy.

Other:

Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position.  Colleagues with irregular attendance will be subject to disciplinary action, up to and including termination of employment.

Due to the cyclical nature of the hospitality industry, colleagues may be required to work varying schedules to reflect the business needs of the hotel.  In addition, attendance at all scheduled training sessions and meetings is required.

Upon employment, all colleagues are required to fully comply with Fairmont rules and regulations for the safe and effective operation of the hotel’s facilities.  Colleagues who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.

SUPPORTIVE FUNCTIONS

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel:

• Additional duties as necessary and assigned.
• Cross-functional administrative support.
• Participation in hotel committees, events, and colleague programs.

SUPERVISION RECEIVED

Direct:          Assistant Director, People & Culture       

Indirect:        Director, People & Culture

SUPERVISION EXERCISED

Direct:          N/A   

Indirect:        N/A

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:

• Exceptional customer service skills with a genuine passion for helping people.
• Strong organizational skills with exceptional attention to detail and follow-through.
• Ability to manage multiple priorities while maintaining accuracy and professionalism.
• Strong computer proficiency, including Microsoft Office Suite, Excel, Word, Outlook, and Teams, PowerPoint
• Canva experience an asset
• Ability to learn and effectively utilize multiple systems and technology platforms.
• Excellent written and verbal communication skills.
• Strong interpersonal skills and ability to establish effective working relationships at all levels.
• Professional, approachable, and service-oriented demeanor.
• Ability to maintain strict confidentiality and exercise sound judgment.
• Strong problem-solving and critical-thinking skills.
• Ability to work independently while contributing to team success.
• Flexible and adaptable in a changing business environment.
• Strong initiative with a positive, can-do attitude.
• Ability to communicate effectively with individuals from diverse backgrounds and cultures.
• Self-motivated, energetic, and highly responsible.
• Comfortable interacting with everyone from frontline colleagues to senior leadership.

Physical Demands

• Most work tasks are performed indoors.  Temperature is moderate and controlled by hotel environmental systems.
• Must be able to lift up to 50-lbs and push up to 100-lbs.
• Constant standing and walking throughout shift.
• Occasional kneeling, pushing and pulling.
• Occasional ascending or descending ladders, stairs and ramps.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, listening and hearing ability and visual acuity.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors and other associates.
• Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
• Ability to work primarily with fingers to pick, pinch, type and carry out substantial movements (motions) of the wrists and hands as well.
• Requires manual dexterity to use and operate all necessary equipment.
• Must have finger dexterity to be able to operate cleaning/office equipment as needed. 

Education and Experience

• High School Diploma or equivalent required.
• Previous experience in hospitality, administrative, customer service, or People & Culture environments preferred.
• Demonstrated ability to provide exceptional service, stay organized, and manage multiple priorities.
• Comfortable learning and using technology, computer systems, and software applications.
• A combination of education, training, and experience that demonstrates the ability to successfully perform the role will be considered.

Grooming

All associates must maintain a neat, clean and well-groomed appearance per Fairmont standards.

This job description is not an exclusive or exhaustive list of all job functions that an associate in this position may be asked to perform from time to time.

All Candidates must be in possession of identification proving authorization to work in the United States as defined in the Immigration Reform and Control Act of 1986 (IRCA). This Position does not offer sponsorship of Work Visas. Resumes submitted that cannot fulfill these requirements will not be considered.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Join our ‘ohana today:  Visit our website to learn more about living and working for Fairmont Hawai’i.  www.fairmonthawaiijobs.com

Why work for Accor?  You can discover a world where life pulses with passion!​

Join the Accor Group, an ecosystem of over 45 brands, 5,600 hotels, 10,000 restaurants and lifestyle places, that welcome you.  With us, your personality is valued, your opportunities for growth know no boundaries.  Every action you take has a positive and memorable impact on the experience of our customers, your colleagues, and also, on the planet, contributing to pioneering the art of responsible hospitality.

Hospitality is a work of heart! #fairmontcareers #alwayskealani