People & Culture Generalist

Company Description

Fairmont Hotels & Resorts is a renowned luxury hotel brand with a global presence and a commitment to creating lasting memories for our guests. With over 30,000 colleagues worldwide, we are dedicated to delivering exceptional service, fostering a culture of excellence, and making special happen.

Hotel Overview:

Located in the heart of downtown Fairmont New Orleans will be an impressive new addition to Fairmont’s luxury portfolio, offering 250 luxury guest rooms, four food & drink venues, a rooftop pool with expansive views of the city, more than 19,000 square feet of function space, and a 10,000 square-foot spa.

This property is destined to become an illustrious destination in the Central Business District, nearby the city’s renowned and historic French Quarter.

Reporting to the Director of People & Culture, the People & Culture Generalist is responsible for supporting the full spectrum of human resources functions, including employee relations, recruitment, onboarding, benefits administration, training, employee engagement, and People & Culture operations. This position plays an integral role in creating an exceptional employee experience while ensuring the efficient administration of People & Culture programs and processes. With strong attention to detail, sound judgment, excellent time management skills, and a service-oriented approach, the People & Culture Generalist serves as a trusted resource to employees and leaders while supporting the organization's culture and business objectives.

RESPONSIBILITIES:

•    Foster an engaging workplace culture where employees feel valued, connected, and inspired to contribute

•    Demonstrate and promote the values of trust, respect, engagement, teamwork, and sustainable performance

•    Respond to employee inquiries in a professional, timely, and service-oriented manner.

•    Administer and support employee benefits programs, assisting colleagues with benefits enrollment and related questions

•    Support employee recognition and engagement initiatives, celebrating employee achievements and milestones

•    Assist with employee communications, including hotel updates, internal training schedules, newsletters, and social media content

•    Maintain the flow of People & Culture documentation and ensure compliance with hotel policies and procedures

•    Prioritize phone calls, emails, and in-person visitors, ensuring timely follow-up and resolution

•    Support all phases of the recruitment process, including job postings, candidate screening, interview scheduling, and onboarding coordination

•    Coordinate pre-employment and new hire documentation, ensuring completion and compliance with company requirements

•    Maintain accurate employee records within People & Culture systems

•    Process payroll-related changes and support bi-weekly payroll administration as needed

•    Ensure data accuracy across all HR systems and maintain organized electronic and hard-copy personnel files

•    Facilitate and coordinate new hire orientation and onboarding programs

•    Track training completion, maintain training records, and support organizational learning and development programs

•    Provide first-level support and guidance for routine employee relations matters, including attendance concerns, workplace conflicts, policy interpretation, leave administration, and performance-related discussions

•    Assist in resolving basic employee relations issues through fact gathering, documentation, coaching, and follow-up while escalating complex matters involving discrimination, harassment, retaliation, or other legal compliance concerns to People & Culture leadership

•    Maintain accurate and confidential employee relations records and documentation in accordance with company policies and applicable employment laws

•    Process Workers' Compensation claims and coordinate Short-Term Disability (STD) and Long-Term Disability (LTD) administration

•    Promote employee engagement and support initiatives designed to enhance employee satisfaction, retention, and team spirit

•    Partner with department leaders to support employee development, performance management, and talent initiatives

•    Support hotel committees and organize colleague events, including town halls, CSR activities, recognition programs, celebrations, and the Annual Colleague Holiday Party

•    Ensure a clean and safe work environment and participate in ongoing safety programs and initiatives.

•    Assist with compliance audits, reporting requirements, and other People & Culture projects as assigned

•    Perform other duties and responsibilities as needed to support the People & Culture department and business objectives

 

• Proven ability to maintain professionalism in a highly confidential environment and interact with employees, leaders, and guests with tact, diplomacy, and warmth
• Exceptional interpersonal, verbal, and written communication skills
• Proven ability to work effectively in a fast-paced, dynamic environment
• Highly organized, results-oriented, and able to manage multiple priorities while meeting deadlines.
• Strong attention to detail and commitment to accuracy
• Minimum of 3 years of Human Resources experience, preferably in hospitality or a service-focused environment
• Knowledge of employee relations practices, including coaching, conflict resolution, performance management, and workplace policies
• Understanding of federal, state, and local employment laws and HR best practices
• Experience supporting recruitment, onboarding, benefits administration, and employee engagement programs
• Experience facilitating training, presentations, employee orientations, or group learning sessions preferred
• Excellent computer skills with proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and HRIS platforms
• Strong presentation and communication skills with the ability to engage diverse audiences
• Ability to maintain confidentiality while handling sensitive employee matters with professionalism and discretion
• HR certification (PHR, SHRM-CP, or willingness to pursue certification) preferred

All your information will be kept confidential according to EEO guidelines.