People Operations Coordinator

About SurePoint

SurePoint® Technologies delivers award-winning software that helps mid-sized law firms boost efficiency and maximize financial performance. Our cloud-based solutions connect client management, practice management, and financial systems to improve efficiency and collaboration.

With over 40 years in legal tech and a team of CPAs, former lawyers, and top engineers, we understand what law firms need to thrive. We’re passionate about building tools that reduce administrative work – so our customers can focus on what matters most: serving their clients.

About the Role

The SurePoint People team is looking for a thoughtful, organized People Operations Coordinator who is excited to help create a smooth and dependable experience for employees, candidates, and managers.

You’ll join a collaborative three-person People team, reporting to the Manager, People and working closely with the People Operations Generalist & Recruiter. You’ll support important moments throughout the employee journey, including interview scheduling, onboarding, benefits, employee changes, and offboarding. You’ll also keep employee information accurate, coordinate with teams and outside partners, and help employees find clear answers to everyday questions.

This is an ideal opportunity for someone who enjoys helping people, organizing the details, and keeping important processes moving. You’ll have meaningful ownership of your work, along with the support of experienced People teammates when questions or more complex situations arise.

What You’ll Do

• Monitor the People Team inbox and help make sure questions and requests reach the right person.
• Coordinate interviews, candidate communications, background checks, and prehire paperwork.
• Guide new employees and contractors through onboarding and lead new-hire orientation.
• Process routine benefits enrollments, life-event changes, and eligibility updates.
• Help employees navigate benefit resources and connect with vendors when needed.
• Coordinate the administrative steps for employee leaves and track important dates and documents.
• Partner with Payroll, IT, Finance, and managers on employee changes, new hires, and departures.
• Maintain accurate employee information, records, forms, and People Team resources.
• Coordinate offboarding tasks and support unemployment claim administration.
• Help plan employee events, recognition programs, and connection activities.
• Notice recurring questions or process gaps and suggest practical improvements.
• Handle sensitive information with care and know when to bring in additional support.

What You’ll Bring

• At least two years of experience in people operations or HR coordination.
• Experience supporting benefits enrollment, employee questions, or vendor coordination.
• Strong attention to detail and the ability to manage multiple tasks with varying deadlines
• Clear, professional, and approachable communication skills.
• Comfort working with spreadsheets, employee systems, and confidential information.
• A service-focused mindset balanced with good judgment and consistent follow-through.
• Experience with Microsoft tools; SharePoint or Paylocity experience is a plus.
• An associate’s or bachelor’s degree is preferred, but equivalent practical experience is welcome.

What Success Looks Like

You keep employee processes organized, accurate, and moving on time. Employees and managers receive clear, dependable support, records stay up to date, and potential issues are identified and shared with the right People Team partner.

SurePoint values an inclusive and accessible employee experience, and this role helps bring that commitment to life through thoughtful, consistent support.

At SurePoint, we know our people are our greatest strength. That’s why we offer a comprehensive total rewards package – and we’re always evolving our benefits to support employee needs at every stage of life and career.

Benefits Include

• Health Insurance (medical, dental, vision)
• Flexible Spending Accounts
• Life, Short-term and Long-term Disability Insurance (employer paid)
• Health Savings Accounts
• Wellbeing Benefits
• 401K (immediately vested, employer match)
• Paid Time Off (Flexible PTO, holidays)
• Employee Assistance Program
• Summer Flex Fridays

To learn more about SurePoint and our products, visit our corporate web site at www.surepoint.com and follow us on LinkedIn, Facebook and Twitter.

SurePoint is proud to be an Equal Opportunity Employer. All applicants will be considered without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, physical or mental disability, veteran status, medical condition, or any other classification protected by law.