People Operations Generalist & Recruiter

About SurePoint

SurePoint® Technologies delivers award-winning software that helps mid-sized law firms boost efficiency and maximize financial performance. Our cloud-based solutions connect client management, practice management, and financial systems to improve efficiency and collaboration.

With over 40 years in legal tech and a team of CPAs, former lawyers, and top engineers, we understand what law firms need to thrive. We’re passionate about building tools that reduce administrative work – so our customers can focus on what matters most: serving their clients.

About the Role

The SurePoint People team is looking for an experienced People Operations Generalist & Recruiter who is excited to connect great people with the right opportunities and help managers build strong, successful teams.

You’ll join a collaborative three-person People team, reporting to the Manager, People and partnering closely with the People Operations Coordinator. You’ll lead recruiting from the first conversation through the offer stage while serving as a trusted resource for managers and employees. Your work will span performance support, workplace concerns, promotions, employee development, People systems, and recurring programs. For sensitive or complex situations, you’ll have the support and partnership of the Manager, People.

This is an ideal opportunity for someone who enjoys variety, takes ownership, and is comfortable rolling up their sleeves. If you want to contribute across many areas of People Operations and see the direct impact of your work in a mid-sized company, this role offers the chance to do both.

What You’ll Do

• Lead recruiting for assigned roles, including kickoff conversations, sourcing, screening, interviews, candidate selection, and offers.
• Partner with hiring managers to define role requirements and create thoughtful, consistent interview processes.
• Keep candidates and hiring teams informed throughout the recruiting process.
• Help create and update job descriptions and support job-leveling, compensation, and promotion recommendations.
• Provide managers with clear, practical guidance on routine performance, attendance, conduct, and employee concerns.
• Help managers document workplace and performance matters objectively and consistently.
• Coordinate annual performance reviews, employee surveys, and other recurring People programs.
• Support performance improvement and employee development processes.
• Administer People systems, test updates, troubleshoot issues, and partner with vendors when needed.
• Help maintain policies, required training, employee acknowledgments, and recurring compliance activities.
• Prepare reports and monitor recruiting progress, program participation, and key People processes.
• Handle confidential information with care and recognize when an issue needs additional support. 

What You’ll Bring

• Three to five years of progressive experience in People Operations, HR, and full-cycle recruiting.
• Experience guiding managers through employee relations and performance situations.
• A practical understanding of employment practices and workplace compliance.
• Familiarity with job levels, salary ranges, and compensation recommendations.
• Experience working with applicant tracking and employee information systems. Paylocity experience is a plus.
• Strong organization and project-management skills, with the ability to balance recruiting and People priorities.
• Sound judgment, discretion, and confidence handling sensitive information.
• Clear, professional communication skills and the ability to work effectively with employees and leaders at all levels.
• A bachelor’s degree in HR, business, or a related field is preferred, although equivalent experience is welcome.
• PHR, SHRM-CP, or multi-state HR experience is a plus.

What Success Looks Like

You create an organized and welcoming recruiting experience, give managers timely and consistent support, and keep important People programs moving forward. Your work is accurate, well documented, and grounded in good judgment. You identify potential concerns early and involve the right People Team partner when additional support is needed.

At SurePoint, we know our people are our greatest strength. That’s why we offer a comprehensive total rewards package – and we’re always evolving our benefits to support employee needs at every stage of life and career.

Benefits Include

• Health Insurance (medical, dental, vision)
• Flexible Spending Accounts
• Life, Short-term and Long-term Disability Insurance (employer paid)
• Health Savings Accounts
• Wellbeing Benefits
• 401K (immediately vested, employer match)
• Paid Time Off (Flexible PTO, holidays)
• Employee Assistance Program
• Summer Flex Fridays

To learn more about SurePoint and our products, visit our corporate web site at www.surepoint.com and follow us on LinkedIn, Facebook and Twitter.

SurePoint is proud to be an Equal Opportunity Employer. All applicants will be considered without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, physical or mental disability, veteran status, medical condition, or any other classification protected by law.