Per-Diem Residential Support Staff

About Hope Christian Health Center: Hope Christian Health Center (HCHC) is a nonprofit, faith-based organization dedicated to serving the Las Vegas community through compassionate, high-quality healthcare. Our services include primary care, behavioral health, community health worker programs, street outreach services, and recuperative care. We are committed to addressing the physical, emotional, and social needs of the individuals and families we serve. Our mission is to glorify God by demonstrating Christ's love to the Las Vegas community through the delivery of excellent, affordable healthcare to all, regardless of their ability to pay.

JOB SUMMARY: The Residential Support Staff plays a vital role in supporting both patient care and administrative functions. Under the supervision of the Clinical Care and Operations Manager, the Residential Support Staff provides high-quality direct patient care. In addition to hands-on care, the Residential Support Staff assists with patient intake, documentation, and electronic health record management while maintaining confidentiality and ensuring compliance with HIPAA regulations.

DUTIES AND RESPONSIBILITIES:

Direct Patient Care:

• Assist patients with activities of daily living, such as bathing, dressing, grooming, and eating, as assigned. 
• Assist with medication retrieval in accordance with facility policies and within the scope of practice.
• Provide medication reminders to patients, as appropriate, following required training and in accordance with facility policies and within the scope of practice.
• Monitor patients’ vital signs, intake/output, weight, and height and report any changes or concerns to the nursing team. 
• Maintain a clean and organized patient environment, including making beds, tidying rooms, and upholding cleanliness and infection control standards.
• Document all care provided on flow sheets, CNA report books, notes, and charts in an informative and descriptive manner.
• Routinely check on patients to ensure their personal care needs are being met.
• Participate in and receive the nursing report upon duty.
• Perform only those nursing care procedures that fall within the Residential Support Staff scope of practice.
• Reposition immobile patients regularly to maintain comfort and prevent pressure ulcers.
• Communicate effectively and collaborate as a productive member of the interdisciplinary care team. 
• Assist with distribution of meals and set up when needed

Intake & Administrative Duties:

• Welcome patients and visitors and respond to phone and in-person inquiries with professionalism and confidentiality.
• Assist patients with intake forms and collection of personal belongings upon admission.
• Process and upload intake documentation into the appropriate electronic systems (HMIS, eClinicalWorks).
• Ensure accuracy and completeness of all forms, including required signatures and data entry.
• Route patient requests and concerns to appropriate departments (clinical, social services, etc.)
• Maintain and update internal patient tracking systems (census reports, referral follow-ups, and documentation logs).
• Uphold all confidentiality and HIPAA compliance standards when handling patient information and documentation.
• Complete shift reports and support general administrative tasks as needed.

Other Duties:

• Promotes and demonstrates Hope values of: Gospel motivation, Prayer, Excellence, Stewardship, Patience, Thankfulness, Humility, Service, Dignity through Relationship and Hospitality and Joy.
• Always maintains a courteous and professional demeanor.
• Always maintains the confidentiality of Hope Christian Health Center finances and patient-related information.
• Comply with HIPAA requirements and safeguard patient information at all times.
• The Residential Support Staff ensures compliance with all applicable Health Resources and Services Administration (HRSA) Health Center Program Requirements.
• The Residential Support Staff is expected to actively participate in and support quality improvement activities and clinical practice team efforts that emphasize patient-centered care and prioritize the needs of each individual patient.
• Performs all other duties as assigned.

Qualifications: 

• Current Basic Life Support (BLS) – required
• Active CNA license in the State of Nevada - required

Education Required:

• High School Diploma or equivalent. - required
• Successful completion of a Certified Nursing Assistant (CNA) training program – required 

KEY COMPETENCIES FOR SUCCESS: 

• Faith to believe that Hope is a ministry of God, exemplifying the love of Christ, and held and directed by the Holy Spirit. 
• Ability to operate general office machinery (computers, calculators, copy/fax machine, telephones, etc.)
• Excellent communication skills, both written and verbal. 
• Demonstrated passion for community health care. 
• Proven ability to maintain integrity in a fast paced and high-demand environment. 
• Proven ability to manage performance goals. 
• Ability to interact with people from all ethnic backgrounds, ages, and lifestyles; ability to understand and respond appropriately, effectively, and sensitively to special populations. 

TYPICAL PHYSICAL DEMANDS: 

Occasional standing, walking, lifting, reaching, kneeling, bending, stooping, pushing, pulling, and lifting and/or moving up to 25 pounds. Frequent sitting. Manual dexterity. Good reading eyesight and vision for close work. Ability to communicate by speaking and hearing in person or on the phone.