Performance Improvement Coordinator

Alvarado Parkway Institute (API) is a free-standing psychiatric hospital in La Mesa, California with four Intensive Outpatient/Partial Hospitalization Programs. Alvarado Parkway Institute (API) provides comprehensive adult inpatient behavioral health and addictive disorders services in a 66-bed hospital setting located in La Mesa, California. At Alvarado Parkway Institute, we are committed to improving the mental health and well-being of our community. Alvarado Parkway Institute is San Diego's leading provider of comprehensive mental health and substance abuse care. Our mission at API is to improve mental health and quality of life by helping people maximize their potential. 

If you're seeking an opportunity for an entry-level position in Quality and Performance Improvement, it just arrived!

 We have a unique opportunity for someone looking to utilize their abilities with an organization that serves others in the field of behavioral health. We seek an entry-level Performance Improvement Coordinator to assist in monitoring performance improvement-related programs throughout the organization aimed to produce better patient care and employee and provider proficiency through accurate and timely data collection, maintenance, entry, and tracking; report preparation; clinical and administrative quality improvement audits; and other special projects and assignments. This is a hybrid full-time position providing facility-wide support to both the Director of Performance Improvement and Manager of Regulatory Affairs. More specifically, the Performance Improvement Coordinator will be responsible for:

• Collaboration with various sources/departments in the collection of reports and data for abstracting and analysis;
• Assist with data entry and tracking into various monitoring systems, mostly Excel based;
• Use critical thinking in the abstracting of data/information and auditing of health care documentation;
• Collect, log and maintain various compliance and regulatory records/files;
• Competency material, communication, and tracking; this may include electronic and/or hard copy preparation and distribution of materials;
• Assist in the preparation of graphical data representation and PowerPoint slide decks for Quality Council, Risk Management and Safety Committee review;
• Assist in the program management of the Medical Staff Ongoing Professional Practice Evaluation (OPPE) process;
• Preparation of correspondence through the use of mail merge, Excel, and Access database.

Experience:

• Experience in the health care industry, Performance Improvement administrative services professional/coordinator, and/or Medical Staff Office experience preferred but not required;
• Familiarity with medical and business terminology preferred but not required.

Minimum Qualifications/Skills:

• Ability to communicate through all mediums with a high level of professionalism, etiquette and an emphasis on customer experience;
• Pleasant demeanor, objective, ability to set healthy boundaries and foster a positive work environment;
• Flexible self-starter with time management and organizational skills to handle simultaneous multiple priorities and projects with adherence to deadlines;
• Skills in data collection and analysis, interpretation, and evaluation;
• Basic mathematical skills and practical application of Excel formulas;
• Ability to carry out duties while exercising reasonable independent judgment, critical thinking, and discretion with minimal guidance and/or supervision while appropriately acknowledging when to ask for help or guidance;
• Ability to maintain high-level confidentiality and appropriately disseminate information;
• Strong familiarity with Microsoft Office applications (Outlook, Word, Excel, PowerPoint, Access) and other web-based applications;
• Strong interpersonal skills;
• Strong organizational and time management skills;
• Good decision-making skills;
• Knowing and doing what is expected.

Education: Health care industry related preferred.

License/Certification: None

Job Type: Full Time 40 hours/week, Monday – Friday, AM schedule, with limited flexibility in the shift start and end time (subject to project timelines and requirements).

Minimum Qualifications/Skills:

• Ability to communicate through all mediums with a high level of professionalism, etiquette and an emphasis on customer experience;
• Pleasant demeanor, objective, ability to set healthy boundaries and foster a positive work environment;
• Flexible self-starter with time management and organizational skills to handle simultaneous multiple priorities and projects with adherence to deadlines;
• Skills in data collection and analysis, interpretation, and evaluation;
• Basic mathematical skills and practical application of Excel formulas;
• Ability to carry out duties while exercising reasonable independent judgment, critical thinking, and discretion with minimal guidance and/or supervision while appropriately acknowledging when to ask for help or guidance;
• Ability to maintain high-level confidentiality and appropriately disseminate information;
• Strong familiarity with Microsoft Office applications (Outlook, Word, Excel, PowerPoint, Access) and other web-based applications;
• Strong interpersonal skills;
• Strong organizational and time management skills;
• Good decision-making skills;
• Knowing and doing what is expected.

Education: Health care industry related preferred.

License/Certification: None

Alvarado Parkway Institute Behavioral Health System (API) offers a comprehensive benefit package for our full time and part-time employees including a generous PDO (Paid Days Off) accrual rate, sick time, medical, dental, vision, flexible spending accounts (FSA), 401(k) and other value-added plans including accident insurance, long term care insurance and legal assistance.

Join our team of compassionate healthcare professionals and commit to improving mental health and quality of life by helping people maximize their potential. Work where you can make a positive impact and lasting difference in people’s lives.