Personal Injury Case Manager Assistant

We are seeking a Personal Injury Case Manager Assistant to support our pre-litigation team. This role is ideal for someone with foundational knowledge of personal injury cases who is looking to grow their career and gain hands-on experience working alongside experienced case managers and attorneys.

The Case Manager Assistant plays a critical role in keeping cases moving efficiently by assisting with documentation, client communication, medical record coordination, and case organization.

Key Responsibilities

Case Support & Administration

• Assist Case Managers with pre-litigation personal injury cases
• Open and maintain claims with insurance carriers under supervision
• Oversee requests for medical records and billing
• Organize case files, records, and correspondence
• Track treatment status, deadlines, and outstanding items
• Assist with demand preparation (medical records, billing summaries, exhibits)

Client & Provider Communication

• Communicate with clients regarding treatment updates, documentation needs, and general case status
• Follow up with medical providers for records, bills, and liens
• Coordinate with insurance adjusters as directed by Case Managers

Systems & Team Coordination

• Accurately update case management software and internal trackers
• Ensure files are complete, organized, and compliant with firm procedures
• Collaborate with Case Managers, attorneys, and other staff
• Support team goals and assist with special projects as needed

• 1+ year of experience in a personal injury law firm or legal support role preferred

• Basic understanding of personal injury cases, medical records, and insurance processes
• Strong organizational and time-management skills
• Excellent attention to detail and follow-through
• Professional written and verbal communication skills
• Ability to work in a fast-paced environment and manage multiple tasks
• Willingness to learn and grow into increased responsibility
• Experience with case management software preferred
• California PI experience a plus

Compensation & Benefits

• $20-$30 per hour depending on experience
• Robust PTO program (time off accrual and firm holidays)
• 401(k) retirement program
• Monthly bonus and advancement opportunities

Culture & Perks

• Supportive, team-oriented work environment
• Clear growth path into a Case Manager role
• Firm-sponsored events, outings, and celebrations
• Fully stocked kitchen with snacks, drinks, and coffee
• Leadership that invests in training, development, and career growth