Personal Lines Account Manager

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Brown & Brown is seeking a Personal Lines Account Manager to join our growing team in Rocky Hill, CT! 

Reporting to a team or unit leader, an individual whose primary responsibility includes customer service duties for customer accounts and transactions, in support of the production of the business. 

How You Will Contribute:  

• Manage and retain existing book of business.

• Continuously achieve all audit and performance standards as outlined by leadership.

• Follow-up to address customer needs and resolve any problems or issues.

• Manage and maintain agency management system with current required information and documents on an ongoing basis, including all IO requirements.

• Process daily mail and tasks, including faxes and e-mail, for assigned accounts.

• Answer and process all telephone requests for assigned accounts.

• Prepare billings and/or invoices on a timely basis.

• Responsible for the end to end client service process such as, marketing, updating agency management system with final required documents.

• Review daily, weekly, monthly reports such as expiration and daily downloads

• Prepare customer renewals, including proposals and presentations while ensuring agreement with customer’s requests / requirements.

Licenses and Certifications:  

• Insurance Producer license in good standing (authorities in states needed to service the assigned book of business)

Skills & Experience to Be Successful: 

• High School diploma  

• 2+ years functioning in a similar position (preferred) 

• Proficient with MS Office Suite 

• Exceptional telephone demeanor 

• Ability to maintain a high level of confidentiality 

• Strong technical knowledge of the industry of expertise currently being targeted.

• Proficient knowledge use of office equipment (including but not limited to copy machines, printers, faxes, binding machine, etc.)

• Associate’s or bachelor’s degree (preferred) 

Pay Range

The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for the role.

Teammate Benefits & Total Well-Being

We go beyond standard benefits, focusing on the total well-being of our teammates, including:

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance  
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement 
• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
• Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more. 

Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations. 

Recruiting Vendor Disclosure Statement

Brown & Brown does not accept unsolicited resumes from external recruiters, recruitment vendors or employment agencies ("Recruiting Vendors"). Recruiting Vendors must have a valid written agreement and received prior written authorization from an authorized Brown & Brown representative before submitting candidates for any publicly posted role. Any unsolicited resumes submitted to Brown & Brown or its employees become the property of Brown & Brown, and no fees will be paid for such submissions. Additional information regarding this policy can be found on our careers page.

The Power To Be Yourself  

As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.