Pharmacy Patient Care Coordinator

Are you seeking a career with a growing company, a place where you can make an impact in the community? Then Positive Impact Health Centers is the company for you.

Positive Impact Health Centers (PIHC) is a community leader in providing HIV prevention, care and treatment services located in Metro Atlanta. The PIHC model of care assures that clients have access to medical, pharmacy, dental, behavioral health and social services, providing the best opportunity for patients to achieve high-quality health outcomes. Services are provided on-site and through telehealth.

What makes us different? We offer our employees the following:

· 1 Health Wellness day per quarter

· Parental Leave

· Free parking at our locations/bus line accessibility

· Competitive Salary & Benefits

· Automatic 3% Safe Harbor & 2% Profit Sharing (Retirement Program)

· 100% allotted for benefit elections for employees, 50% allotted for benefit elections for employee's spouse/dependent

· Credit Union

*Proof of Covid-19 vaccination is required*.

Job Summary:

Under supervision of Pharmacist in Charge, serves as the primary point of contact for PIHC Pharmacy for the assigned PIHC Clinic Team. Provides outstanding customer service and professional communication skills for both external and internal relations regarding patient access to medication services including, but not limited to: benefits investigation, prior authorization, appeals, copay assistance, refills, and all other aspects of the Patient Medication Journey.

This position description should not be interpreted as all inclusive. It is intended to identify the major responsibilities and requirements of this position. The incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this position description.

Duties and Responsibilities

· Serve as PIHC Pharmacy liaison to assigned PIHC Clinic team to field questions related to patient medication access from patient, provider, or others involved in patient’s medication access, establish self as primary internal and external liaison and subject matter expert for medication assistance through educational trainings

· Screen, apply and coordinate application of medication assistance opportunities for patients

· Enroll and coordinate necessary paperwork for manufacturer assistance programs, disease- based assistance programs, identifying co-pay assistance opportunities for underinsured patients and use of charity funds as appropriate, following PIHC Pharmacy’s Policies and Procedures

· Assists patient and prescribers with the Prior Authorization process

· Coordinates billing and obtains cost approval

· Troubleshoot rejected claims and eligibility investigation, thoroughly investigate status of claims, and works with processors on billing issues or retroactive billing as need, and ensure expedite claims processing

· Proactively identify problematic third-party payor scenarios to minimize billing rejections, report trends or issues related to billing and reimbursement

· Support agency wide efforts to ensure access to prescription medications

· Coordinate documentation to promote continuity of treatments, improve access to medications, decrease financial strain and serve as a resource for medication assistance-related questions

· Support medication compliance program by contacting patients when needed and confirming refills needed as well as ensuring patient information is up-to-date and accurate

· Contribute to policy changes, goal setting or making recommendations for improvements

· Attend and conduct meetings as deemed appropriate by pharmacy management

· Provides quality customer service to patients and other healthcare providers, with focus on professional discretion and HIPAA regulations

· Performs all tasks in a safe manner that is consistent with corporate policies as well as state and federal laws

· May be assigned additional process or quality improvement projects based on departmental need.

Knowledge, Skills, and Abilities

• Ability to function independently without close supervision when appropriate
• Able to adapt to change in workflow/ style
• Proficient computer skills, word processing, documentation, and navigation of the internet
• Excellent time management and research skills
• Ability to problem solve and communicate effectively
• Knowledge of Patient Assistance Programs (PAPs) and ability to navigate alternative sources of funding
• High level of dedication to patient care and improving patient medication access
• Clear understanding of and the ability to comply with the GA BOP Rules and Regulations
• High level of attention to detail
• Comfortable with addressing insurance rejections and prescription claims processing
• Self-motivation and driven to succeed

Minimum Qualifications

• Licensed pharmacy technician in good standing with the Georgia Board of Pharmacy
• 2-4 years of pharmacy technician experience in a retail setting with experience with pharmacy insurance navigation and various medication assistance programs

Preferred Qualifications or Experience:

· Bilingual (English/Spanish) Preferred

· Experience working in HIV and/or Specialty Pharmacy

· Experience working in a 340B Pharmacy and/or 340B Contract Pharmacy

· Previous experience with Cerner EMR

· Past experience with Pioneer Rx Fill Software

License/Licensure:

• Licensed pharmacy technician in good standing with the Georgia Board of Pharmacy

Physical/ Mental Requirements

• Adequate range of motion and mobility required
• May require lifting/carrying moderate loads (40lbs)
• Must be physically able to operate the equipment used for the job
• Sitting, standing, bending and stooping
• Talking and the ability to express and exchange ideas by means of language
• Hearing and the ability to perceive sound
• Near acuity with clarity of vision at 2 feet or less required
• Ability to read, record or type data quickly and accurately
• Ability to collect and analyze data and verbal information to reach logical conclusions
• Ability to determine the time, place and sequence of operations or actions required
• May be required to stand for long periods of time (4-8 hours)
• May be required to handle a heavy work volume