Pharmacy Technician - Kokomo

Indiana Health Centers, Inc. (IHC) is a mission-driven organization providing high-quality, affordable healthcare to underserved and uninsured populations since 1977. At IHC, a Federally Qualified Health Center, we specialize in integrated care which means having access to essential services to meet the needs of patients we serve in the community. With ten healthcare centers, eight Women, Infants, and Children (WIC) nutrition program locations, a Mobile Health Unit, and in-house Pharmacy services (select locations), we offer primary medical, dental, and behavioral healthcare services to community-based patient populations throughout Indiana that are diverse in age, educational background, and income level.

IHC Kokomo is now recruiting for a full time Pharmacy Technician to join our team. The Pharmacy Technician (PT) contributes to IHC’s mission and goals of patient satisfaction, quality of care, and productivity. This position is responsible for the resolution of third-party rejections and responding to high-volume customer inquiries, working under direct supervision. The PT is also responsible for using pharmacy systems to obtain patient and drug information.

Learn More About Pharmacy at IHC: https://indianahealthonline.org/pharmacy/

IHC’s robust benefits and compensation package includes:

• $2,000.00 retention bonus paid after one year of employment
• No nights or weekends
• Generous Paid Time Off and Floating Holidays
• Day 1 Insurance benefits eligibility
• 403(b) Retirement Plan matching at one year of employment
• Employer-paid Group Life, Short-term disability, and Long-term disability coverages and HSA employer contributions
• Flexible Leave of Absence programs
• Personify Health Wellness program with paid incentives for participation
• Employee Assistance Programs with 24/7 access to therapy consultation services

Pharmacy Technician Role Responsibilities:

• Processes new patient registration by entering data into the pharmacy software system.
• Handles patient prescription requests within HIPAA guidelines and enters refill orders for processing.
• Troubleshoots to obtain missing prescription information, and interprets medical abbreviations (SIG codes).
• Resolves all data entry-related exceptions.
• Transitions inventory through different workflow stages with a focus on quality control.
• Counts and fills prescriptions.
• Cleans and helps maintain the pharmacy and keeps the work area orderly.
• Resolves Third Party Rejects by reviewing, gathering information, making corrections and resubmitting for processing according to individual plan requirements.
• Provides assistance to Pharmacists by identifying and communicating issues as appropriate.
• Performs duties and responsibilities according to the philosophy and standards of the organization, including conveying courtesy, respect, enthusiasm and positive attitudes in work situations with clients, peers and visitors.
• Maintains client and associate confidentiality.
• Responsible for understanding all the applicable policies and procedures of the department necessary to perform essential job functions as well as the employee handbook.
• The position may be requested to perform job-related tasks other than those stated in this description as directed by the Pharmacy Manager.
• Adheres to the organization’s prescription data entry procedures and guidelines.
• Performs other related duties as assigned.
• Ensures pharmacy services are in line with state and federal requirements.

Required skills and experience:

• High degree of interpersonal and organizational skills.
• Proficiency with written and verbal communication skills.
• Experience in an FQHC or safety-net healthcare environment.
• Experience with the 340b program.
• Experience integrating pharmacy services into primary care.
• Pharmacy experience in a retail setting, including prescription filling and verification, records and legal compliance, pharmacy operations, pharmacy software, and technology systems and insurance.
• Experience performing prescription dispensing.
• Strong working knowledge of applicable state and federal controlled substance laws.
• Proficiency with pharmacy management software such as Liberty Software.

• High school diploma or equivalent.
• Active Pharmacy Technician License.
• Pharmacy Technician certification (PTCB) preferred.
• 1 year of experience in retail pharmacy as a Pharmacy Technician preferred.

Equal Opportunity Employment Statement

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.