Pharmacy Technician - Medication Access

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Join us at Cleveland Clinic Akron General Hospital where we have been providing world-class care to our community for over 100 years. Here, we strive for patient-centered care and comfort with our collaborative team of healthcare professionals. We are committed to serving the community and treat our patients as family. 

The Pharmacy Technician – Medication Access supports a hybrid inpatient and ambulatory care environment, serving as a key resource in helping patients navigate medication access, insurance coverage, and affordability challenges. This highly patient-focused role involves extensive collaboration with providers, nurses, pharmacists, and care teams throughout Main Campus, with much of the day spent rounding on patient units and interacting directly with patients. Responsibilities include reviewing admissions and patient census information, verifying insurance coverage, resolving medication access barriers, managing prior authorizations, conducting medication histories, coordinating discharge medication plans, and facilitating bedside medication delivery. Working in a high-volume discharge environment, this caregiver plays a critical role in ensuring patients receive timely access to prescribed therapies while supporting continuity of care and positive clinical outcomes. Success in this role requires strong medication knowledge, excellent communication skills, and a collaborative approach to patient-centered care.

A caregiver in this position will work rotating 8-hour shifts Monday through Friday, including 8:00am to 4:30pm, 9:00am to 5:30pm, and 10:30am to 7:00pm. This role includes a rotating Saturday schedule approximately once every four weeks. During the Saturday rotation week, caregivers will be off on Wednesday, work extended shifts Monday, Tuesday, Thursday, and Friday, and complete a 4-hour shift on Saturday.

A caregiver who excels in this role will:  

• Provide prescription delivery service to patients in various settings, such as the hospital, Emergency Department or infusion rooms, and ensure proper payment upon delivery. 

• Identify patients eligible for delivery service and review drug benefit information for patients, third parties and HMOs to promote a smooth medication procurement process that ensures reimbursement requirements are met.  

• Coordinate and collaborate with a multi-disciplinary team to ensure timely and accurate procurement of prescriptions and EMR documentation.  

• Identify potential medication-related access and coverage problems and work with the team and patients to solve the problems.  

• Assist the manager in creating, implementing and monitoring quality control programs. 

• Conduct third party prior authorization requests.  

• Complete medication histories or other transitional care activities.  

• Perform all job responsibilities of an inpatient of ambulatory Pharmacy Technician.  

• Build positive working relationships, communicate with the team, attend and participate in team huddles and meetings, assist with training and demonstrate emotional control and intelligence.  

Minimum qualifications for the ideal future caregiver include:  

• High School Diploma/GED 

• Registration as a Certified Pharmacy Technician, Registered Pharmacy Technician or Pharmacy Technician Trainee with the Ohio Board of Pharmacy.  

• Eligible for registration as a Certified Pharmacy Technician with the Ohio Board of Pharmacy and register within six months of hire 

• Six months of related pharmacy experience OR successful completion of a Pharmacy Technician Program 

• Certified Pharmacy Technician (CPhT) through the Pharmacy Technician Certification Board (PTCB) within 18 months of hire 

Preferred qualifications for the ideal future caregiver include:  

• Completion of a Formal Pharmacy Technician Training Program 

• Experience dealing with third-party insurance and prior authorization processes 

Physical Requirements:

• Typical physical demands include ability to perform the job while standing and walking for prolonged times, approximately 75% of shift and continuously for extended periods of time.
• Manual dexterity sufficient to perform computer and dispensing functions of the job.
• Ability to lift up to 20 pounds.
• Position often includes reaching, stretching, stooping, climbing steps and sitting.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. 

If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: https://info.flclearinghouse.com/

Please review the Equal Employment Opportunity poster. 

Cleveland Clinic is pleased to be an equal employment opportunity employer.