Pharmacy Technician - Outpatient

% 

of time

Essential Function (Yes/No)

  Key Responsibilities

(To be completed by Supervisor)

70%

Operations - Fulfillment

• Process prescription orders, prepare medications, and dispense orders including prescription intake via computer entries, benefit investigation, insurance billing, co-pay and co-insurance assistance, Risk Evaluation and Mitigation Strategies and Limited Distribution Drug medication responsibilities, and accurately count and label prescriptions for dispensing and/or tracking and shipping.

• Compound medications using non-sterile or sterile compounding techniques.

• Ensure prompt bedside delivery of medications to patients and assist with medication delivery for discharge patients.

• Provide cashier duties and prepare cash deposits for pharmacy transactions.

• Oversee medication inventory management, including performing cycle counts, conducting appropriate outdates and recalls, and ordering medications from wholesaler as needed.

• Maintain accurate records for drug inventory and prescription files according to policy and procedures. 

• Perform monthly adherence calls to patients who are enrolled in the pharmacy patient management program.
• Triage issues from providers and patients via phone calls that do not require the personal attention of a pharmacist and provide prompt and courteous service.
• Maintain a high level of understanding and utilization of pharmacy programs and software associated with production and medication fulfillment.
• Perform other tasks as assigned to support patient care needs.

20%

Operations – Medication Management Support and Medication Access

• Facilitate prescription prior authorization requests, obtain and prepare proper forms for providers to complete for insurance authorizations, request information from insurance companies regarding possible alternative therapies, and provide patients with timely communications regarding the status of requests.
• Perform benefit investigation and financial assistance work needed to ensure patients have access to the medication they need.
• Obtain and document complete and accurate medication histories from patients.
• Assist in scheduling comprehensive medication management appointments for pharmacists. 

10%

Training and Educational Activities 

• Serve as a trainer for pharmacy learners (e.g. pharmacy students, residents, pharmacists, and technicians). Facilitate pharmacy learner experiences to ensure professional growth and competency development. 

• Participate in staff development and complete training competencies promptly.

   

100%

(To update total %, enter the amount of time in whole numbers (without the % symbol - e.g., 15, 20) then highlight the total sum (e.g., 1%) at the bottom of the column and press F9. The total sum should add up to 100%.)