Phone Operator

Location: Fairhope Office
188 Hospital Drive, Fairhope, AL 36532

Located on the campus of Thomas Hospital

Our growing cardiology practice is seeking a friendly and professional Phone Operator to join our team in Fairhope, Alabama. In this important role, you will serve as a primary point of contact for patients by providing exceptional customer service and ensuring prompt, accurate communication.

The ideal candidate is dependable, team-oriented, and able to manage a high volume of patient calls in a fast-paced healthcare environment. Previous customer service or medical office experience is preferred, but we are willing to train motivated candidates who are eager to learn and grow.

This is a full-time, day shift position with no weekends and paid holidays off. 

Schedule & Benefits

• Monday–Friday


• Day shift only


• No weekends


• Paid holidays


• Health insurance


• Dental insurance


• Paid time off


• Paid sick leave


• 401(k) with company match


• Life insurance


• AD&D insurance


• Flexible spending account (FSA)


• Free parking


• Competitive pay


• Supportive team environment

Responsibilities

• Answer incoming patient calls promptly and professionally


• Schedule appointments and assist with patient inquiries


• Route calls to appropriate departments and clinical staff


• Provide accurate information regarding appointments, messages, and office procedures


• Maintain professionalism and excellent customer service at all times


• Document patient communication accurately


• Collaborate with team members to improve patient experience and workflow efficiency


• Assist with general front-office communication tasks as needed

Qualifications

• Previous customer service or healthcare experience preferred


• Strong verbal and written communication skills


• Excellent phone etiquette and interpersonal skills


• Ability to multitask in a fast-paced medical office environment


• Basic computer and Microsoft Office skills required


• Positive attitude and willingness to learn


• Ability to work effectively in a team setting

Work Location

Fairhope, Alabama – Thomas Hospital Campus