Phone Operator and Appointment Scheduler

SUMMARY
Santo Nino Health Center is highly seeking a friendly and detail-oriented Phone Operator / Appointment Scheduler to join our team. In this full-time role, you will handle a high volume of inbound calls, assist patients with scheduling, and provide excellent customer service. You’ll play a key role in creating a positive patient experience and ensuring smooth daily operations.

Monday through Friday with the hours of 8:00AM to 5:00PM with a one-hour lunch

KEY RESPONSIBILITIES

• Answer incoming calls in a professional and courteous manner


• Schedule, confirm, reschedule, and cancel patient appointments


• Assist patients with questions about services and appointment availability


• Verify and update patient information, including insurance and contact details


• Route calls and messages to appropriate staff or departments


• Document all interactions accurately in the system


• Handle patient concerns with empathy and escalate when needed


• Maintain confidentiality in compliance with HIPAA regulations


• Performs other duties as assigned by management.

BENEFITS 

• Benefits may include: health insurance, paid time off, retirement plan, and more!!

QUALIFICATIONS

• Call center, receptionist, or scheduling experience preferred


• Strong communication and customer service skills


• Ability to multitask in a fast-paced environment


• Basic computer and data entry skills (EHR/EMR experience a plus)


• Detail-oriented, reliable, and patient-focused


• Bilingual in Spanish strongly desired

EDUCATION

• High school diploma or equivalent required