Pick & Cheese Server

SERVER

Pick & Cheese – Shaver Food Hall | New York, NY 

HOURLY RANGE: $11.35 plus tips

ABOUT PICK & CHEESE 
Pick & Cheese is the world’s first cheese conveyor belt restaurant. It is a fun, modern twist on British dining that invites guests to explore and discover incredible British cheeses paired with hand-picked wines and small plates. Our mission is to make British cheese accessible, exciting, and worth celebrating daily. 

Now proudly part of Shaver Food Hall — a one-of-a-kind culinary destination where New York’s creativity meets global flavors — we’re looking for passionate, energetic, and hospitality-driven individuals to join our opening team. 

THE ROLE 

As a Front-of-House Team Member, you’re the heartbeat of the guest experience. You’ll guide guests through our unique conveyor-belt dining concept, share your knowledge of British cheese, and ensure every guest leaves with a smile. You’ll embody the warmth and professionalism that define both Pick & Cheese and Shaver Food Hall, delivering thoughtful, personal, and full-of-character hospitality. 

WHAT YOU’LL DO 

 Service   

• Serve customers with empathy, ensuring they have all they need to enjoy their experience throughout their visit.  

• Respond positively and proactively to customer issues and complaints, in a manner befitting the restaurant’s ethos and standards, passing on to senior staff where appropriate.  

• Run and maintain your station's and section's appearance to the highest standard.  

• Set up the restaurant according to the required layout.  

• Care for glassware, tableware, and cutlery, ensuring they are polished and clean and minimizing breakages.  

• Complete daily and weekly cleaning checklists to ensure the restaurant meets high hygiene standards.  

• Be familiar with the restaurant layout, timings, and service styles.  

• Familiarize yourself with the EPOS system and be able to process customer orders and bills quickly.  

• Utilize reservation and queue management systems to fill tables, minimize wait times, and ensure customer satisfaction.  

• Help to ensure service is as smooth and continuous as possible.  

• Communicate any service-related issues  

Food & Drink  

• Maintain an up-to-date knowledge of menu items, specials, and ingredients, and be able to explain these. 

• Take part in regular tasting and training. 

• Respond to menu queries with an enthusiastic and knowledgeable answer. 

• Continuously develop knowledge of British cheese, including provenance, milk treatment, and rennet type. 

• Be aware of allergy information across all menu items, providing recommendations or alternatives where necessary. 

Personal  

• Maintain excellent timekeeping. 

• Maintain high standards of personal hygiene. 

• Look after your allocated uniform, ensuring it remains presentable. 

• Maintain a proactive attitude and use your initiative whilst working, helping other team members when time allows. 

Health & Safety  

• Maintain rigorous standards of hygiene, cleanliness, and safety. 

• Support safe working habits and a safe working environment at all times. 

• Follow all H&S policies and practices in the restaurant. 

• Dispose of waste according to established procedures. 

• Highlight any issues concerning maintenance of H&S (bad practice, equipment faults, etc.) to senior staff promptly. 

Other  

• Perform other duties as reasonably requested by senior staff. 

• Attend meetings and training sessions as reasonably requested by senior staff. 

QUALIFICATIONS 

• 1 year+ restaurant experience 

• Basic wine knowledge, good general food and beverage knowledge (British cheese knowledge a bonus but not essential) 

• Superior customer service skills 

• Thrives in a busy, fast-paced working environment 

• Keen to learn whilst working, with a passion for good produce 

• Hard working, with a pro-active attitude, and uses their own initiative 

THE GOOD STUFF 

• Medical insurance available for hourly team members averaging 30+ hours per week within 90 days (or at next open enrollment). 

• 401(k) eligibility after one year for individuals 21+. 

Why Join Us? 
Join the Pick & Cheese team at Shaver Food Hall — where exceptional hospitality meets creativity, and every moment matters. 

We participate in the E-Verify program. As part of our commitment to maintaining a legal workforce, we verify the employment eligibility of all new hires through E-Verify.