Pickleball Associate

Position Summary

Overview
of Position

Key
Responsibilities

Member
& Guest Experience

• Greet members and
  guests promptly, professionally, and enthusiastically
  
• Provide a friendly,
  inclusive, and service-oriented experience consistent with
  Pickleball Kingdom standards
  
• Answer questions
  regarding club operations, programming, and amenities
  

Front
Desk & Administrative Support

• Answer incoming
  phone calls and respond to inquiries accurately and
  courteously
  
• Schedule court
  reservations, lessons, clinics, events, and appointments
  using company systems
  
• Perform
  administrative tasks including check-ins, data entry, basic
  record keeping, and reporting
  
• Support smooth
  daily operations by monitoring front desk flow and member
  needs
  
• Accurately follow and enforce Pickleball Kingdom's standard operating procedures related to member check-in, payments, billing, and membership processes.
  
• Monitor and maintain appropriate inventory levels for front desk and facility supplies, including beverages, snacks, and first-air materials, and restock as needed.
  

Court
Readiness & Facility Support

• Ensure courts are
  clean, safe, and ready for play before, during, and after
  scheduled use
  
• Perform light
  cleaning and straightening duties
  
• Monitor common
  areas for cleanliness and safety and report maintenance or
  repair needs to management
  
• Assist with basic
  setup and breakdown for lessons, clinics, leagues, and
  events
  

Sales
& Product Knowledge

• Maintain working
  knowledge of all products offered for sale, including
  paddles, apparel, snacks, and accessories
  
• Assist members and
  guests with retail purchases and POS transactions
  
• Demonstrate
  thorough understanding of membership options, pricing, and
  benefits, and clearly explain differences when asked
  

Issue
Resolution & Communication

• Receive and respond
  to member questions, complaints, or service concerns with
  professionalism
  
• Escalate issues to
  management as appropriate and assist in resolution
  follow-up
  
• Communicate
  effectively with coaches, managers, and team members to
  support daily operations