Pierre CDJR & FORD of Hermiston Service Advisor

Job Description: Hermiston Chrysler Dodge Jeep Ram (CDJR) & Ford, a reputable automotive dealership, is seeking a dedicated and customer-focused Service Advisor to join our dynamic team. As a Service Advisor, you will play a vital role in ensuring our customers receive exceptional service while maintaining efficient operations within our service department. If you are passionate about automobiles, possess excellent communication skills, and thrive in a fast-paced environment, this is the perfect opportunity for you.

Responsibilities:

• Greet customers promptly and professionally, establishing a positive and friendly atmosphere.


• Listen attentively to customer concerns and accurately document vehicle issues.


• Conduct thorough vehicle inspections to identify necessary repairs and maintenance.


• Provide detailed explanations of recommended services and their associated costs.


• Collaborate with technicians to ensure accurate diagnosis and timely completion of repairs.


• Prepare and present accurate estimates to customers, ensuring transparency and customer satisfaction.


• Communicate effectively with customers, keeping them informed about the progress of their vehicle repairs.


• Handle customer inquiries, address concerns, and resolve any issues to maintain strong customer relationships.


• Maintain organized records of customer interactions, service history, and repair orders.


• Stay updated on product knowledge, technical advancements, and industry trends.

Qualifications:

• Previous experience as a Service Advisor or related role in the automotive industry is preferred.


• Strong customer service and communication skills, both verbal and written.


• Excellent organizational and time management abilities.


• Proficient computer skills and familiarity with automotive service software.


• Attention to detail and a commitment to delivering high-quality service.


• Ability to work well in a team-oriented and fast-paced environment.


• Valid driver's license and a clean driving record.

Why Join Our Team?

• Competitive compensation package with a performance-based bonus structure.


• Comprehensive benefits package, including medical, dental, and vision insurance.


• Opportunities for career growth and advancement within a well-established dealership.


• Collaborative and supportive work environment that values teamwork and individual contributions.


• Access to training and development programs to enhance your skills and knowledge.


• Employee discounts on vehicle purchases, parts, and service.


• $48,000-$100,000 Per Year D.O.E.

If you are enthusiastic about providing exceptional service and have a passion for automobiles, we invite you to apply for the Service Advisor position at Hermiston Chrysler Dodge Jeep Ram & Ford. Join our team and be a part of an organization committed to excellence in customer satisfaction and automotive expertise.