Platform Design Manager

Job Summary : We are seeking a Lead Senior Collaboration Platform Designer with strong, hands-on experience designing, deploying, and supporting Google and Microsoft Collaboration at enterprise scale. This position will lead the collaboration platform modernization and Operational initiatives.

This position requires real-world, operational experience. While certifications are valued, demonstrated hands-on experience designing, deploying, automating, migrating, and supporting Google and Microsoft collaboration platform workloads in production environments carries more weight.

Experience supporting the design, governance, and day-to-day operations of Google and Microsoft is a core part of this role, directly supporting the Department's collaboration Platform management task area.

Job Role Specific Requirements:

Google and Microsoft Collaboration Administration & Operations

• Administer and support Google (Workspace, Sites and Drive and Microsoft (SharePoint, Teams, OneDrive)

• Manage site configurations, permissions, and sharing using least privilege principles

• Configure and maintain collaboration governance: external sharing, retention, sensitivity labels, and lifecycle policies

• Monitor platform health, service health, usage and reporting using Google and Microsoft Admin centers

• Troubleshoot production issues, perform root-cause analysis, and manage problem resolution to SLA

Support environments across development, test, and production tenants

Platform Development & Automation

• Design, build, and maintain business solutions using the Google and Microsoft Platform:
  • Looker Studio Reporting
  • Power Apps (canvas and model-driven apps)
  • Dataverse and SharePoint lists as data sources
• Automate business processes and workflows using:
  • Google Platform Tools
  • Power Automate (cloud flows)
  • Power Automate (desktop flows / RPA)
  • Approvals and event-driven workflows
  • Business process and forms automation (Power Apps / SharePoint forms)
• Build Collaboration dashboards and reports for operational and SLA reporting
• Reduce manual effort through standardized, reusable components and automation

Collaboration Platform Migration & Modernization

• Manage Support collaboration platform migration initiatives, including:
  • Microsoft on prem to Microsoft/Google Cloud 
  • Microsoft 365 migrations 
  • Cutovers, post-migration validation, and stabilization
  • Migration planning and execution
  • Content, site, and dependency analysis
  • Document library, list, and workflow migrations

Governance, Integration & Identity

• Manage the Integration of Google and Microsoft collaboration services with enterprise systems such as:
  • Identity platforms (Microsoft Entra ID / Azure AD, Active Directory, SSO)
  • Line-of-business and SaaS applications
  • Third-party migration and governance tooling (e.g., Sharegate, Metalogix, AvePoint)
  • Microsoft Graph, REST APIs, and connectors
  • Security, networking, and application teams

  • Collaboration governance, naming, and lifecycle standards

Application & End-User Support

• Manage solutions deployed on:
  • Google (Workspace and sites) and Microsoft SharePoint
  • Google Meet and Microsoft Teams
  • Google Looker/Sheets and Microsoft Power Platform (Power Apps / Power Automate)
  • Google Drive and Microsoft OneDrive
  • Manage business teams and developers with:
  • Site and environment provisioning
  • Deployment and release of apps and flows
  • Performance, reliability, and adoption tuning
  • Review solution designs for scalability, security, compliance, and supportability

Reporting & Analytics (Strong Plus)

• Support reporting and analytics capabilities such as:
  • Google Looker and Power BI dashboards and reports
  • Google and Microsoft usage and adoption reporting
  • Google Workspace/Sites/Meet and Microsoft SharePoint/Teams analytics
  • Google Dataverse / SharePoint list data sources
  • Dashboards, KPIs, and SLA / Incident and problem-management reporting

  • Collaboration data governance, access controls, and performance tuning

Required skills and qualifications

• Availability during 7AM-7PM Eastern support window.

• Bachelor's and 14+ years of experience, Master's Degree and 12+ years of experience or PhD and 9+ years of experience required

• Experience Leading a Team of 10-15 people in Day-to-day Operational management of Incidents, problems, QA, and SLA adherence

• 8+ years of hands-on experience designing and supporting platforms in production environments
• Experience managing and supporting collaboration services, including:
  • Google Workspace Collaboration Tools (Gmail, Sites, Drive, Meet, Forms, etc.)  
  • SharePoint Online, Microsoft Teams, OneDrive, and Microsoft 365 Groups
  • Governance, permissions, and lifecycle management
  • Google Gemini, AppSheet, Workspace studio, Looker, Sheets
  • Power Platform (Power Apps, Power Automate, Power BI)
  • Migrations (on-prem SharePoint → SharePoint Online and/or tenant-to-tenant)
  • Google Cloud CLI and PowerShell for Automation and administration
  • Incident, problem management, quality assurance, and SLA analysis
  • Troubleshooting, documentation, and communication skills; able to work independently while collaborating across teams

Preferred / Nice-to-Have Qualifications

• Experience with Google Collaboration platform at scale 
• Experience with the Power Platform at scale (model-driven apps, Dataverse, solution/ALM management)
• Experience with workflow/forms automation using Power Automate at enterprise scale
• Experience with Microsoft Graph, Azure, and custom app integration with Teams/SharePoint
• Experience supporting enterprise identity integrations (Microsoft Entra ID / Azure AD, SSO)
• Familiarity with Google and Microsoft security, compliance, and information-governance best practices
• Google and Microsoft certifications (e.g., Google Collaboration & Workspace Certifications, MS-700, PL-900/PL-100/PL-400, SC-400, MS-102) — optional

Note: Candidate must be a U.S. citizen or green card holder who has resided in the U.S. for at least 3 years and the ability to obtain public trust