Position Overview

The PLM Analyst will serve as the primary business owner of the Bamboo Rose system and will be responsible for ensuring the system effectively supports business processes and strategic objectives. This role will provide day-to-day system support and training to internal functional teams as well as external vendor partners, ensuring consistent and efficient use of the platform.
In addition, the PLM Analyst will oversee system maintenance, manage configuration updates, and partner with internal stakeholders and Bamboo Rose to evaluate, prioritize, and implement future system enhancements. Acting as a “super user,” the analyst will serve as the central point of contact for all system-related questions, troubleshooting, and issue resolution, while also developing documentation, best practices, and governance standards to support ongoing adoption and optimization of the system.

A Day in the Life

System Support & Ownership

• Serve as primary business owner of the Bamboo Rose Product Lifecycle Management (PLM) system. 
• Partner with internal stakeholders to ensure system supports defined processes
• Act as main contact for user questions and issues
• Set up, track and maintain user profiles and licenses
• Own system maintenance and regularly update supporting data tables
• Drive user adoption
• Troubleshoot system issues, manage escalations, and coordinate resolution with IT and Bamboo Rose support
• Maintain system documentation, user guides, and best practices

Training & Enablement

• Develop and facilitate internal and external user training in coordination with Learning and Development for system implementations and rollouts; partner with Bamboo Rose to ensure best practices, including support for global vendors across multiple time zones.
• Develop and maintain training materials, quick reference guides, and process documentation to support ongoing system use and enhancements.
• Support change management efforts related to system updates, enhancements, and new functionality, including participation in after-hours system upgrades and post-deployment smoke testing.
• Promote system adoption and process alignment through education, communication, and direct user support, including off-hours vendor calls as needed to ensure business continuity.

System Maintenance & Enhancements

• Collaborate with leadership to identify, prioritize, and recommend future system enhancements, and gather business requirements to support successful deployment
• Proactively communicate, track, and escalate system issues and improvement opportunities that may impact the business
• Stay current on Bamboo Rose system upgrades and enhancements; assess impact and recommend adoption as appropriate
• Partner with IT and the PMO to plan, coordinate, and execute system updates and improvement initiatives
• Create and execute user acceptance testing (UAT) plans to support system testing and validation
• Collaborate with Bamboo Rose and internal teams to test, implement, and deploy system enhancements

Ownership & Continuous Improvement

• Establish and maintain PLM governance standards, processes, and best practices
• Ensure system functionality aligns with business processes and strategic objectives
• Identify opportunities to streamline workflows and improve system efficiency
• Support long-term PLM roadmap planning and optimization initiatives

You'll Come With

Education Bachelor’s degree required. A degree in Supply Chain, Business, Operations, or related field a plus.

Experience

• Experience supporting or administering a PLM system (experience with Bamboo Rose a plus)
• Strong understanding of product lifecycle management and cross-functional business processes a plus.
• Proven ability to support, train, and communicate with both technical and non-technical users
• Strong problem-solving, organizational, and analytical skills
• Ability to manage multiple priorities and collaborate with internal teams and external partners a plus.
• Experience working with vendors or external partners a plus.
• Experience supporting system enhancements, testing, and release cycles a plus.
• Retail, merchandising, or product development experience (retail experience a plus).

Skills and Abilities:

• Analytical skills with the ability to perform analysis, identify issues, and implement process improvements.
• Excellent communication and interpersonal skills, with the ability to effectively collaborate and solve conflicts across legal, vendor relations, transportation, and merchant teams.
• Proficient in Microsoft Excel, with the ability to analyze data, use formulas and pivot tables, and create reports to support business decisions and process improvements.

Physical Requirements – N/A

Come join our team. You’re going to like it here!  

Compensation Range: $50,000.00 - $65,000.00