PM Front Desk/Night Audit - Residence Inn Natick

The Residence Inn Natick, a Colwen Hotels Property, is seeking a friendly and detail-oriented Night Auditor/PM Front Desk Associate to join our team. This position will cover 2 overnight shifts and 3 PM Front Desk shifts.

General Responsibilities:

• Operate the front desk and assist guests with inquiries and other needs during pre-arrival, registration, stay, checkout and post-departure


• Complete end of day activities including posting charges to accounts, balancing ledgers, run night audit/daily close, back-up and roll date


• Provide exceptional guest service


• Efficiently manages the operations of the front desk, ensure check in and check out is timely


• Warmly and professionally welcome all guests


• Process guest check-in: confirm reservations, assign guest rooms


• Treat requests with professionalism, tact, and courteous manner; act with a sense of urgency


• Ensure that all complaints regarding service and/or accommodations are investigated and resolved


• Maintain knowledge of hotel policies including rates, discounts, special offers and community events


• Maintain knowledge of upcoming events, local area, and hotel offerings


• Ensure prompt delivery of billing to guests


• Ensure accuracy of daily closing reports


• Process all payment types e.g. charges, cash, checks, debit or credit cards


• Communicate with Lead Audit team relating to daily closing and issues


• Discreetly handle confidential guest information


• Complete end of day balancing, run night audit


• Ensure lobby and shared areas are neat and orderly


• Adhere to all Colwen and brand standards


• Maintain STRICT key controls


• Perform other related duties as assigned

Requirements:

• One year of related experience, hotel preferred


• Excellent verbal and written communications skills


• Strong organizational skills and attention to detail


• Superior interpersonal and customer service sills, ability to deal with difficult guests


• Familiarity with local area, ability to provide directions and maps to local attractions and destinations


• Proficient with Microsoft Office Suite and common computer software programs


• Ability to learn computer software programs and operate property management system


• Overnight work schedule required, including weekends, and holidays

We’ve got you covered: Benefits & Perks

• Medical Insurance with Company-Funded HRA


• Dental Insurance


• Vision Insurance


• Flexible Spending Accounts


• Wide-Array of Supplemental Insurance Offerings


• Paid Time Off Programs


• Employee Assistance Program


• 401K Plan – Traditional & Roth Options with Employer Match


• Hotel Discount Travel Program for Associates & Family


• Exclusive Associate Discounts – Travel, Entertainment, & Retail


• Training and Development Programs


• Career Advancement Opportunities

Compensation:

Hourly Wage:  $20.00

Colwen Hotels is an equal opportunity employer. EEO M/F/D/V