Pool/Boulevard Server

Overview:

The Boulevard Server safely and efficiently provides excellent customer service with a smile! We want our guests to feel good about their dining experience so that they will tell others and become loyal customers. We expect and encourage you to go out of your way to talk to guests and find out what their needs are before they have to ask you.

Job Duties and Responsibilities:

• Greet guests at fire tables, Adirondack chairs, and pool area chairs and ensure each guest has a boulevard menu


• Offer, sell, and obtain cocktail orders from guests


• Obtain the meal order and give to kitchen staff for preparation


• Serve the food once prepared and ensure guests have everything they need


• Return to the boulevard periodically to see if additional items are desired. When the guests have completed their meal, suggest a dessert. After completion of the meal or dessert, deliver the check


• Remove dirty dishes and silverware, place them in respective trays


• Prepare tables for service – Bus and wipe clean


• Know menu, menu prices, composition of food and beverage menu items, familiarity with all daily specials and with proper plating procedures


• Up-sell/suggestively sell food and beverages by describing each item in an appealing way to increase check average

• Require familiarity with all daily specials and with proper plating procedures


• Refill all condiments and server station supplies at the end of each shift

• Maintain food and beverage control (i.e., pre-check machine, portion control, liquor control); follow guidelines and practices outlined in TIPs training

• Attend regular staff and training meetings


• Perform opening & closing work as requested


• Maintain knowledge of current in-house and company marketing programs


• Prepare and deliver room service or take-out orders as requested

Skills Required:

Provide high level customer service, communicate effectively with guests and team members, follow instructions, ability to learn quickly, pay attention to detail, and maintain composure when working under pressure

Experience / Education:        

Experience as a Server is preferred; must be of legal age if serving alcohol