Porter - NYC

Porter

Location: On-site | - Multiple Roles Available

Reports to: Maintenance Supervisor  

Hourly Rate: $17

About Twin Pines Management  

Twin Pines is a fast-growing, full-service property management firm redefining multifamily living across New York City from market-rate communities to large-scale affordable housing portfolios. We operate some of the city’s most complex and impactful assets, that have helped shape neighborhoods. Our team works at the intersection of performance, compliance, hospitality, and resident experience. We partner with sophisticated owners and institutions, giving our professionals exposure to high-level strategy while staying close to the day-to-day operations that drive real results. 

Role and Responsibilities Overview   

The Porter is responsible for maintaining the cleanliness, appearance, and overall condition of the property’s common areas, grounds, and vacant units. This role supports leasing and resident satisfaction by ensuring the community is well-presented, safe, and ready for occupancy at all times.  

Cleaning & Unit Preparation  

• Clean and maintain property common areas, including lobbies, hallways, stairwells, elevators, laundry rooms, restrooms, offices, and model units on a defined schedule  

• Clean vacant apartment units in preparation for marketing, showings, and occupancy  

• Ensure business offices and shared spaces are clean, organized, and professional in appearance  

• Maintain the overall exterior appearance of the property, including sidewalks, driveways, parking areas, dumpster enclosures, exterior hallways, and public spaces  

• Perform routine trash and debris removal throughout the community  

• Support seasonal upkeep, including snow removal and basic landscaping tasks as needed  

 Operational & Team Support  

• Report maintenance issues, safety concerns, or hazards promptly to the Maintenance Supervisor or maintenance staff  

• Assist with inventory control of cleaning supplies and equipment  

• Support maintenance and operations teams with additional tasks as assigned  

Safety & Resident Interaction  

• Follow all safety procedures and proper use of cleaning agents, tools, and equipment  

• Address resident questions or concerns in a friendly, professional manner  

• Maintain a high standard of customer service while working in resident-facing areas  

Qualifications 

• Knowledge of the safe use of cleaning agents and equipment  

• Ability to follow directions, manage tasks independently, and complete work on time  

• Strong attention to detail and commitment to cleanliness and safety  

• Willingness to follow all company safety policies and procedures  

• Prior experience cleaning multifamily residential or commercial buildings is helpful, but not required  

Education & Experience:  

• High School Diploma, GED, or trade, technical, or vocational training  

• Some related experience is helpful; equivalent practical experience is welcome  

Work Environment & Physical Requirements:  

This role operates across both indoor and outdoor environments, including offices, common areas, residential units, and property grounds. The position regularly requires moving between buildings and working outdoors in varying weather conditions.  

• Ability to stand and walk for extended or continuous periods  

• Ability to ascend and descend stairs, ladders, and step stools  

• Ability to lift, carry, push, pull, or move objects weighing up to 25 pounds  

• Ability to work indoors and outdoors in varying weather conditions  

• Ability to operate standard office and cleaning equipment as needed  

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions  

Perks & Benefits:  

We offer a comprehensive benefits package designed to support your health, financial well-being, and work-life balance.  

• Medical, Dental, and Vision coverage Access to multiple medical plan options through our benefits partner, including PPO and HMO plans, allowing employees to choose coverage that best fits their needs.  

• Flexible Spending Accounts (FSA) Pre-tax accounts available for eligible healthcare and dependent care expenses.  

• 401(k) Retirement Plan Opportunity to contribute to a tax-advantaged retirement plan to support long-term financial planning.  

• Paid Time Off & Holidays Competitive PTO program, including paid holidays, vacation, and sick time.  

• Commuter Benefits Pre-tax commuter benefits available for transit and parking expenses.  

• Professional Growth & Development Exposure to complex, high-impact work within affordable housing, with opportunities to grow leadership skills and deepen regulatory and operational expertise.  

• Mission-Driven Work The opportunity to make a meaningful impact by supporting affordable housing communities across New York City.  

Benefits offerings and employee contributions may vary by plan and are subject to change