Practice Manager

Role Responsibilities: 

• Lead the execution of in-clinic operational initiatives, including collaboration between clinics/doctors and central leadership, regional leadership, and broader care team. 


• Own clinic P&L, including responsibility for KPIs for both the fee-for-service and value-based care business including visits, charges, patient enrollment, patient engagement, admits per thousand, etc. as well as staffing, and supplies ordering.


•  Build effective teams through partnership with providers and clinic staff. 


•  Key accountabilities include recruiting and hiring of non-provider clinical roles, performance management, employee, and doctor experience, and minimizing turnover.


•  Responsible for daily coverage in clinic and working to staff the clinic appropriately.

• Responsible for clinic referral conversion, monitoring of physician schedule templates, and adherence to scheduling cadence for high-risk patients.

• Solve operational problems in the moment and respond quickly to providers, clinic staff, and other care team members. 


• Lead outreach efforts in local markets, developing relationships with PCPs and other referring providers, and producing referrals for clinic.  


• Maintain a strong positive culture throughout the clinic; build trust and respect within a clinic environment. 


• Make timely and high-quality decisions. 


• Regular data reporting to operational leadership 

 Desired Attributes: 

• Connection: you build trust, influence, and motivate people at all levels across a variety of job functions.  You appreciate and seek diverse and different perspectives, both on your direct team and with peers 


•  Accountability: you crave responsibility and want to contribute to driving financial, operational, and cultural best practices for your region. You thrive in a fast-paced work environment


•  Service: you roll up your sleeves and tackle challenges with a positive attitude., compassion and dedication


• Resilience: you demonstrate courage, adaptability and perseverance when tackling hard problems. You can independently translate high-level goals into actionable plans and enjoy implementing process. 


• Excellence: You set and hold a high bar. You demonstrate curiosity in looking for ways to learn, innovate, and improve. 

 Qualifications: 

• Direct management experience over a clinic team.  


• Healthcare management experience is preferred. 


• Proven experience leading and influencing a diverse group of stakeholders. 


• Demonstrable success leading initiatives, establishing, and achieving goals, motivating a team. 


• Excellent written and oral communication skills. 


• Excellent computer skills and strong knowledge of medical terminology.  


• Previous experience working in an EMR – athenahealth EMR is a plus. 

Physical Demands and Working Conditions: 

• Day-to-day work includes desk computer work and interaction with patients, facility staff and physicians.   


• The work environment is characteristic of a health care facility with air temperature control and moderate noise level.   

Compensation:  

•  Compensation is commensurate to compensation for similar positions in the region and based on prior training and experience.