Practice Manager - Sexual & Reproductive Health Services

ABOUT US: Health Imperatives (HI) is a multi-service organization dedicated to reducing health and wealth disparities while advancing meaningful opportunities and economic security for people south of Boston. Our mission is to improve the health and well-being of low-income or vulnerable families and individuals in Southeastern Massachusetts. The communities we serve, including Brockton, New Bedford, Plymouth, the South Shore, South Coast, Cape Cod, Martha’s Vineyard, and Nantucket, have some of the highest poverty rates and largest wealth gaps in Massachusetts. For nearly 50 years, we have addressed the complex needs of people who are disadvantaged by poverty and discrimination and have fallen through the cracks of mainstream systems of care. HI is a safe and welcoming place for people from every race, ethnicity, culture, gender, sexual orientation, age, ability, and faith. We are dedicated to promoting and achieving diversity, equity, and inclusion. We are committed to elevating the voices of the people we serve and those we employ to provide the highest quality care and to develop the most creative solutions to the challenges we face. We are committed to eliminating disparities and increasing access to meaningful opportunities for all, particularly those disproportionately impacted by systemic racism. We partner with our clients and other community-based organizations and stakeholders to provide coordinated, effective care and support. We serve a diverse mix of racial, ethnic, and cultural groups, including youth, LGBTQIA+ individuals, immigrants, people with limited English proficiency, survivors of sexual assault, domestic violence, commercial sexual exploitation, people with substance use disorders, and youth and adults who are or have been incarcerated. We provide a wide array of trauma-informed health care, emergency services, and support.

JOB TITLE: Practice Manager, Sexual and Reproductive Health Services

LOCATION: New Bedford Sexual & Reproductive Health Services

HOURS: Full time, some evenings required

SALARY: $85,000

BENEFITS: Medical, dental, holiday, paid earned leave, 403b, etc.

OVERVIEW: Under the direct supervision of the Associate Director of Sexual and Reproductive Health Services, the Practice Manager is responsible for managing the daily operations of the practice including:

• Ensuring provision of client-centered, non-judgmental SRH services
• Hiring, supervision, training, and evaluation of all non-clinical personnel
• Increase access to our services for people who have the greatest barriers to achieving good health, safety, and economic security
• Overseeing continuous quality improvement activities
• Providing direct care and support for clinical operations
• Ensuring compliance with practice policies and procedures
• Manage laboratory compliance including laboratory controls, proficiency, testing, and equipment calibration and verification requirements
• Overseeing, prioritizing, and delegating staff workload
• Overseeing inventory of medications and supplies
• Running daily financial/visit reports
• Implement systems to improve service delivery
• Participating in management meetings
• Other duties as assigned by the Associate Director of Reproductive Health

REQUIRED QUALIFICATIONS: Bachelor’s degree in health care administration or at least 2 years as a Medical Practice Manager building cohesive and high performing teams. A commitment to and passion for Health Imperatives’ mission and values. Ability to maintain flexible schedule to meet program needs including some evenings and/or occasional weekends. Strong organizational skills, flexibility, and ability to work successfully in a fast-paced, results-oriented environment. Strong interpersonal and communication skills. High level of cultural competence and experience working with diverse populations. Demonstrated work in a collaborative, team environment. Valid driver’s license, registration, and safe driving record.

PREFERRED QUALIFICATIONS: Bilingual; Prior medical assistant experience and certificate. Bachelor’s or master’s degree in health care administration, public health or health information management. Experience working with eCW electronic medical record system.

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