Practice Manager (Spanish Speaking)

Job Title: Practice Manager 

Company Overview:  

¡Vamos! Health was founded on the belief that everyone deserves a healthy and fulfilling life. We provide primary care and navigational services in Spanish and English. 

¡Vamos! Health is bringing forward-thinking teammates along on a novel healthcare journey: a membership model where our patients receive a level of attention they won’t find anywhere else. No insurance is required to be a member; patients pay a predictable monthly fee. Our team members who interact with patients are fully bilingual in Spanish and English. We offer primary care for all ages in-person, over the phone, and by text message. Community Health Navigators support our members with services beyond just clinical care. At some locations, we also take Medicaid! Healthcare is a family affair. Our goal is to keep mixed-Medicaid eligible families visiting the doctor together and to provide continuity of care as individuals fall in and out of eligibility. 

Locations:  

Primary location: 

3725 West 4100 South, Suite 107 

West Valley City, UT 84120 

2368 Kiesel Ave 

Ogden, UT 84401 

Future location:  

Provo, UT 

Job Summary: 

The Practice Manager at Vamos Health will have leadership responsibility for the smooth operations of our clinics in the Utah market, focusing on both team management and patient care. This position requires managing a diverse team, promoting a positive clinic culture, and working to achieve patient growth and retention goals. The Practice Manager will support staff development, handle operational tasks, and collaborate with medical leadership to maintain high-quality care. Strong leadership and communication skills are essential, as the role involves overseeing day-to-day clinic activities, addressing staffing issues, and managing clinic resources. The ideal candidate will be passionate about serving the Spanish-speaking and immigrant community, with a strong commitment to teamwork and patient satisfaction. Proficiency in Spanish is required, and the position will involve travel to multiple clinic locations. The role is full-time and benefits eligible.  

Key Responsibilities: 

·       Champion a clinic-wide culture of enthusiasm for new patient growth and retention.  

·       Achieve monthly, quarterly, and annual team targets. Partner with sales team to reach new patient growth targets. 

·       Collaborate with medical leadership to ensure patients receive safe and high-quality clinical care. 

·       Hire, train, and manage the performance of the administrative and clinical team, including physician assistants and nurse practitioners. 

·       Support the team with providing exceptional customer service; meet patient retention goals. 

·       Provide timely and appropriate feedback to team members and colleagues; conduct performance reviews and disciplinary actions as needed.  

·       Run team meetings and ensure excellent communication and follow-up on team concerns. 

·       Monitor employee productivity and clinic flow; greet and room patients and answer the phone as needed to ensure a smooth-running operation. 

·       Identify training needs and coordinate training for team members. 

·       Assist with patient billing issues and clinic reporting. 

·       Act as a point-of-contact for employee call-offs, sickness, holidays, and other absences; oversee employee time-tracking system. 

·       Act as a point-of-contact for supplies, equipment, facility maintenance, and IT issues. 

·       Promote teamwork, cooperation, and positivity within and across teams; foster a culture of celebrating successes. 

·       As a leader, be a role model for our company values. 

·       Maintain adherence to HIPAA and other compliance and safety policies and protocols. 

·       Travel, as needed, for outreach events or to multiple sites. 

·       Perform other duties, as assigned. 

Qualifications: 

·       Education: Bachelor’s degree in Business, Health Care Administration or Management, or Nursing highly preferred. 

·       Minimum of 3 years of experience in a management or supervisory role in a healthcare setting (preferably in primary care or pediatrics). 

·       Proficient computer skills. 

·       Prior experience working with EMR and payroll systems. 

·       Strong interpersonal, organizational, and time management skills. 

·       Excellent verbal and written communication skills.  

·       Comfort with ambiguity and ability to proactively structure work and problem solve independently.  

·       Highest degree of honesty, integrity, and fairness.  

·       Motivated to provide better healthcare to the Spanish-speaking and immigrant population. 

·       Proficiency in Spanish required. 

·       US work authorization. 

·       Other Requirements: 

o   U.S. work authorization  

o   Access to a vehicle you can use every day for job functions 

Work Environment: 

·       Generally indoor setting 

·       Frequent use of a computer 

·       Varying schedule to include evenings, weekends, and holidays as business dictates 

Benefits: 

·       Medical benefits, Vision / Dental, 401k with company match, Parental leave, and PTO 

Equal Opportunity Statement:  

Vamos Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. 

ADA Requirements: 

All requirements are subject to possible modifications to reasonably accommodate individuals with disabilities: 

·       Ability to lift 20 pounds 

·       Frequently required to sit or stand for periods of time or bend, stretch, or stoop 

·       Frequently able to use all types of vision, such as close vision or computer vision 

Company Headquarter Information 

3725 West 4100 South, Suite 107 
West Valley City, UT 84120 

Phone: (385) 402-7500 

Note: This job description is intended to describe the general nature and work responsibilities of the position. It is not possible or desirable to commit every detailed aspect of each job to a written description. This job description and the duties of this position are subject to change, modification and addition as deemed necessary by the company. Job descriptions alone cannot be used as an argument to refuse work assignments. Employees are required to comply with supervisory instructions and perform other job duties, responsibilities and assignments required by company officials. This job description does not constitute an employment contract between the company and any employee. The job responsibilities of this position may include cross-training in other functions to ensure satisfactory operation.