Practice Manager - Urgent Care & Express Care

Job Overview

The Practice Manager (PM) is responsible for the leadership, direction, coordination and management of the daily operations and personnel of the medical practice. The Practice Manager assures that the office functions efficiently to support the physicians and advanced practice providers in providing safe and compassionate patient care.

Deaconess Urgent Care West & Deaconess Express Downtown are the locations this position will manage. These two clinics operate from 8 am to 8 pm, 365 days a year. 

Some responsibilities of this role:

• Operational & Leadership: 




• Works closely with Medical Director and Clinic Director to manage care of patients within the program


• Evaluates practice workflow, assuring the delivery of safe and efficient patient care. Works with Director to develop and implement improvement plans


• Assesses and maintains compliance with all regulatory agencies to assure a safer work environment. 


• Maintains proficiency by keeping abreast of procedures, techniques, and equipment within assigned practices.


• Holds regularly scheduled staff meetings; participates in all program-specific meetings.


• Provides and reviews regular reporting metrics to staff and providers


• Coordinates all new provider onboarding


• Possesses the ability to anticipate and prepare for situational circumstances


• Maintains knowledge of all clinic and applicable hospital policies & procedures. Communicates, promotes, and applies policy & procedure with all employees. 


• Maintains practice focus on patient satisfaction; reviews survey results and implements improvement plans. Promotes all patient satisfaction initiatives. 

• Financial:




• Assists in the development of annual staff and operating budgets; adheres to budget guidelines; analyzes variance and prepares plan for improvement.


• Monitors ordering of pharmaceuticals, medical equipment and other supplies; assuring efficient and mindful use of resources.


• Assures the maintenance of appropriate inventory levels. R


• Responsible for office billing, receivables and collections functions. Assures all charges are captured and accurately entered; maintains internal controls.


• Identifies capital requests for the practice and completes capital equipment requests with justification.

Education and Experience

• Associates degree or higher in a health related field, business administration and/or a related field is required


• Medical Office Management experience preferred

Certificates, Licenses, Registrations

None