Practice Office Assistant - CADD Outpatient - Days

Part-time, Day/Eve

20 hrs/week

The office is open:

Monday 11:30-8pm
Tues/Thurs 9:30 - 6pm
Wed 10:30-7pm
Fri 8:30- 5pm

General Summary

Performs a variety of clerical office duties related to telephone management, receiving patients, insurance/billing, electronic record management, scheduling and administrative support as necessary. Ensures that the patient visit is a well-coordinated and friendly experience.

Duties and Responsibilities

Essential Functions:

• Answers telephones, routes callers, takes messages and provides routine information to callers.


• Greets and registers patients in accordance with established policies and procedures.


• Schedules patient appointments within established parameters.


• Performs various duties for effective check-in and check-out of patients.


• Prepares schedules and encounter forms for daily visits.


• Handles walk in patients in the appropriate manner.


• Ensures that Race, Ethnicity and Language is documented as appropriate.


• Processes patient charge and collects copays and deductibles.


• Performs various tasks related to end of day batch control, cash drawer etc.


• Enters and/or retrieves data from established computer files.


• Schedules appointments for patients with other provider offices and/or facilities including correct processing of necessary referral forms, pre-authorization forms, test instructions, patient benefit verification and transfer of patient information.


• Processes requests for patient information according to policies and procedures, including record copy service and form tracking.


• Researches billing questions and problems for patients with centralized billing service.


• Types various notes, letters, memos and reports, as needed. Proofs materials for errors.


• Complies with all HIPAA rules and regulations.


• Processes mail including scanning and tasking if applicable.

Common Expectations:

• Maintains established policies and procedures, objectives, quality assessment and safety standards.


• Complies with missed appointment policy (Admin 104).


• Supports Quality initiatives as determined by individual clinic site.


• Completes required education and competencies in a timely manner.


• Processes mail including scanning and tasking if applicable.


• Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation.


• Establishes and maintains files and records on an ongoing basis.

Qualifications

Minimum Education:

• Certificate Program Professional Medical, Administrative or Business School Required or


• High School Diploma or GED With 12 or more months of customer service experience Required

Work Experience:

• Less than 1 year Relevant experience Required

Courses and Training:

• Medical terminology within 180 days Preferred

Knowledge, Skills, and Abilities:

• Excellent interpersonal/communications skills.


• Knowledge of medical/mental health office operations to include reception, billing and insurance and general office skills.


• Computer skills to include typing.

Benefits Offered:

• Comprehensive health benefits


• Retirement savings plan


• Paid time off (PTO)


• Education assistance


• Financial education and support, including DailyPay


• Expanded Paid Parental Leave

For additional details: Benefits & Incentives | WellSpan Careers (joinwellspan.org)