Practice Operations Administrator

Practice Operations Administrator 

Our team members advance our mission and exemplify excellence, compassion, teamwork, and purpose in all that they do. Indiana University Health is seeking individuals who embody these values to join our Department of Pediatrics - Administration team in the role of Practice Operations Administrator. 

We are seeking a strategically minded, operationally disciplined, and relationship driven administrator to serve as a senior operational partner to the Department Chair and Associate Vice Chair of Operations. This role sits at the center of one of IU Health's most complex and matrixed academic departments, responsible for driving execution of departmental strategies, coordinating clinical quality and performance efforts, supporting the research enterprise, and partnering with faculty affairs and education leadership. 

Key Relationships

Reports to: Associate Vice Chair of Operations

Direct reports: No

Shift: Full time, Monday – Friday, onsite  

Location: Indianapolis, IN

The Scope: 

This role drives operational and strategic execution across the Office of the Chair, including:

• Partnering with the Physician in Charge and Chair to translate vision into actionable strategy, tracking progress on key initiatives and strategic goals, and driving execution of departmental priorities across clinical, research, and education functions
• Identifying risks, recommending mitigation strategies, and leading special projects aligned with institutional priorities
• Coordinating with division chiefs and hospital leadership on clinical performance metrics, patient safety, and quality improvement efforts
• Monitoring operational KPIs including access, throughput, and care quality, and facilitating resolution of cross-departmental operational challenges
• Supporting the Chair in advancing the research mission across basic science, translational research, and clinical trials infrastructure, with a focus on tracking research performance including funding and publications in pediatrics
• Identifying opportunities for interdisciplinary collaboration and assisting with large grant initiatives and strategic partnerships
• Partnering with Talent Acquisition to support faculty recruitment, onboarding, and retention, and coordinating faculty development initiatives, leadership programs, and performance review and promotions processes
• Managing sensitive faculty matters with discretion and promoting a culture of inclusion, collaboration, and academic excellence
• Partnering with education leaders across residency, fellowship, and medical student programs to support accreditation readiness, program reviews, and educational innovation
• Coordinating key departmental committees and leadership meetings, developing agendas, tracking action items, and facilitating alignment across department, hospital, and medical school governance structures
• Drafting and managing communications on behalf of the Chair and serving as a liaison to hospital leadership, medical school leadership, donors, and external partners

Candidate Qualifications

Candidates for this position will be evaluated according to the following criteria and competencies.

• Bachelor's Degree is required. Master's Degree is preferred.
• Requires 5-7 years of relevant experience.
• Healthcare industry experience is a plus.
• Requires a blend of management skills with technical expertise proven by superior planning, decision-making, negotiation, leadership and financial management skills/knowledge with a focus to adding value to the bottom line of the business.

The “DNA” for Success 

Executive Presence and Confidence: You are prepared, poised, and credible.

Strategic Thinker and Executor: You understand the big picture, and you make it happen at the operational level. You track priorities, flag risks, and drive follow-through.

Relationship Builder: You are diplomatically strong and professionally consistent in every relationship you maintain.

Composed in a Busy Environment: The Office of the Chair is very active. You bring calm, focus, and professionalism to the pace.

Discreet and Trustworthy: You handle sensitive faculty matters, executive communications, and board-level materials with absolute discretion and sound judgment.

Detail Oriented and Organized: You manage committees, agendas, KPIs, research metrics, and faculty processes simultaneously.

Indiana University Health is unlike any other healthcare system and we're looking for team members who share the things that matter most to us. IU Health leaders play a crucial role in advancing the mission of our organization and inspiring teams to make a meaningful difference in the lives of patients. As one of Indiana’s largest employers and the most comprehensive medical system in the state, our vision is to lead the transformation of healthcare through quality, innovation and education, and make Indiana one of the nation’s healthiest states.

IU Health is the largest health system in Indiana with nearly 40,000 team members, 15 hospitals and $8.64 billion in operating revenue. The system’s programs in cancer, cardiovascular, neuroscience, orthopedics, pediatrics and transplants have received national recognition for quality patient care.  IU Health, in partnership with the Indiana University School of Medicine, bring together highly skilled physicians, researchers, and educators into close collaboration to provide world-class care for children and adults and improve the health of patients and communities across Indiana. 

Indiana University Health is dedicated to a fair hiring process and is committed to equal opportunity and nondiscrimination for all individuals, regardless of age, color, disability, ethnicity, marital status, national origin, race, religion, gender identity, expression, sexual orientation, or veteran status.