Practice Supervisor, Multi-Specialty - Full-Time, Days

Be a part of a world-class academic healthcare system, UChicago Medicine Medical Group, as a Practice Supervisor at our River East clinic. Here you will work alongside our Multi-Specialty teams. This position is a 100% onsite opportunity. You will need to be based in the greater Chicagoland area.

Located in Chicago’s Streeterville neighborhood, UChicago Medicine River East is a state-of-the-art outpatient center featuring a wide range of care services. In addition to those listed below, we offer infusion therapy, lab services, and radiology services, including CT, MRI, mammography, X-ray, DEXA scan and ultrasound.

The Practice Supervisor, UCM Medical Group, will be responsible for supervision of the clinical and administration areas of the practice with a major focus on improving the business aspects of health care operations and the quality of health care provided.  The Practice Supervisor, UCM Medical Group, partners with practice and UCM Medical Group leadership to establish and implement policies, objectives and procedures to provide an integrated approach in patient care delivery. The Practice Supervisor, UCM Medical Group, collaborates with clinical and administrative staff, and physicians to optimize efficiency of a variety of related patient care services.

Essential Job Functions 

• Daily supervision of clinical and administrative operations. Including: Establishes staff schedule and daily assignments. 
• Ensures practice compliance with regulatory agencies (i.e. JCAHO, IDPH, CAP/CLIA). 
• Collaborates with providers and staff to ensure efficient patient throughput. 
• Ensures patients and family’s needs are met. 
• Participates in service recovery at the point of issue. 
• Ensures necessary follow-up. 
• Identifies and implements opportunities to build employee morale and individual motivation. 
• Monitors patient service feedback and helps resolves complaints and service issues. 
• Coordinates activities with other practice supervisors, the practice manager, clinical staff, administrative staff, and physicians. 
• Assures that the employees are HIPAA compliant during clinic operations. 
• Supervises the intake of patient information to ensure accuracy. 
• Provides direct supervision to subordinate staff, ensuring appropriate assessment and treatment of patient health. 
• Serves as key problem-solving resource for staff on patient issues. 
• Studies patient needs/trends, analyzes patient flow problems, and suggests solutions to patient care problems.
• Performs other duties assigned

Required Qualifications 

• Associates degree in related field.

• 5+ years of experience in healthcare and customer service, ideally in an ambulatory practice. 

• Outstanding interpersonal skills and ability to manage large and complex organizational units with varying needs.

• Demonstrated ability to work effectively with physician leaders, preferably in an academic medical center environment. 

• Exceptional talent in the selection and mentoring of a high-quality team.

• Proven ability to use data to drive performance improvement.

• Strong written and verbal communication skills 

Preferred Qualifications 

• Bachelors degree 

• Previous supervisory or leadership position experience

Position Details 

• Job Type/FTE: Full-Time 1.0 FTE
• Shift: Days – 8-hour shifts 7 am - 6 pm
• Work Location: Onsite - River East
• Unit/Department: Multi-Specialty
• CBA Code: Non-union