Premier Banker - Floater - Richmond, Virginia

 At New Horizon, we’re building a bank that runs on grit, speed, and execution. We move fast, challenge assumptions, and obsess over doing things better — for our clients and for each other. This isn’t a place for red tape; it’s a place for builders. From product design to client experience to operations, we’re constantly pushing for sharper thinking and smarter solutions. Our team is made up of passionate individuals who share a relentless drive to enhance our services and deliver exceptional experiences. If you’re energized by momentum, motivated by results, and excited to shape the future of banking, you’ll feel right at home here.

General Job Summary:

New Horizon Bank is seeking a Premier Banker to play a unique role at our new Operations Center location. This role provides a unique opportunity for a trained and experienced Premier Banker to wear several hats, allowing for growth and diversification of skill sets beyond the role of a typical Premier Banker. 

Essential Duties and Responsibilities:

Concierge Banking:

• Offer personalized, white-glove service and support to our customers including opening new accounts, explaining available bank products and services, and gathering customer information to process new and existing accounts.
• Process regular teller transactions for customers including servicing customer accounts, accepting loan payments, cashing checks, verifying currency, balancing the cash drawer and ATM, initiating night deposits, and other related duties.
• Provide comprehensive online, mobile and electronic banking support to customers.
• Maintain proper security in teller cash and reserve handling, ensuring currency and coin are properly controlled at all times.
• Open and close the Bank with an emphasis on security.
• Operational duties including NSF, dormant accounts, OD, charge off, debit cards, online banking, and safe deposit boxes.
• Participate in activities for generating new business such as special events.
• Work from all other locations from time to time as capacity needs arise.

Office Management and Reception:

• Greet customers and direct guests, ensuring a professional and welcoming experience. 
• Handle incoming calls for the bank and direct them to the appropriate department or staff member.
• Maintain supply inventory for the branch and attached corporate office. 

Required Knowledge, Skills, and Abilities:

• Ability to multi-task with an emphasis on accuracy and attention to detail 
• A good understanding of computer functions and typing skills
• Strong organization skills and problem solving 
• Basic understanding of financial products and services and the ability and willingness to continue to learn 
• Assessing customers’ needs, providing appropriate recommendations, and building customer relationships to optimize opportunities with new and existing customers
• Exceptional written and verbal communication skills 
• Ability to adapt to changing demands and requirements
• Compliance with BSA regulations as appropriate to the position
• NMLS approval as a Mortgage Loan Officer

Education and Experience:

• High School diploma. 
• A minimum of 2 years’ Premier Banker experience, preferably with a community bank.