Prepared Foods Clerk PT

Purpose of the Role

The Prepared Foods Clerk helps create a vibrant and nourishing experience for customers through the preparation and presentation of fresh, high-quality meals. This role supports the mission of Weaver Street Market by providing friendly, knowledgeable service, maintaining attractive food displays, and ensuring safe food handling practices. Prepared Foods Clerks embody the values of cooperation, community, and shared success in both customer interactions and kitchen teamwork.

A. Primary Duties of the Role

• Provide excellent customer service by answering questions, handling special orders, and ensuring satisfaction through follow-up.
• Prepare and serve hot bar, salad bar, sandwiches and grab-and-go items using safe food handling practices and established recipes.
• Stock and maintain all prepared foods areas, including the hot bar, salad bar, and self-service cases. Remove expired items promptly.
• Follow opening and closing procedures, including setup, cleanup, and accurate completion of shift checklists.
• Receive and stock deliveries accurately and efficiently.
• Bus and wash dishes, clean kitchen equipment, and take out trash, compost, and recycling.
• Prepare food and supplies for upcoming shifts or the next day’s service.
• Use Microsoft Teams to check department messages, store/unit updates, and co-op-wide news. Post and respond as needed to support clear and respectful communication among all employees.
• Work independently and as part of a team to complete all assigned tasks.
• Address routine concerns; communicate non-routine issues to the department manager or manager on duty.
• Perform other duties as assigned to support the department and Weaver Street Market as a whole.

B. Core Skills of the Role

• Customer Service: Greet every customer. Put customer needs first in all interactions. Respond promptly and courteously, anticipate needs and meet them, and involve a manager when needed.
• Judgment: Make sound decisions that benefit the customer, coworkers, and the co-op, including in fast-paced or unusual situations.
• Teamwork: Work cooperatively with others, both within and across departments. Be flexible and willing to assist where needed.
• Reliability and Dependability: Arrive on time and able to work each day. Perform duties as assigned and seek help when appropriate. Work effectively with or without supervision. Take on extra responsibilities when needed.
• Attention to Detail: Follow procedures accurately. Complete all steps of a task even during busy or high-pressure times.
• Communication: Maintain a positive and professional tone in all interactions with others, both internal and external. Share information clearly and listen actively.
• Safety and Sanitation: Follow all food safety and sanitation procedures. Maintain a clean and safe work environment, especially when using slicers, knives, or other tools.

C. Required Qualifications and Certifications

• A working knowledge of English is required for this customer-facing role
• 18+ years of age
• Ability to use basic kitchen equipment safely and effectively

D. Preferred Experience and Knowledge

• Experience with food service or kitchen prep work
• Customer service experience
• Prior work within a co-op or community grocery store
• High school diploma or equivalent work experience
• Familiarity with Microsoft Teams and/or Paycom applications

E. Physical Requirements

• Standing and walking for long periods
• Lifting and carrying up to 45 pounds (e.g., cases, dish bins, supplies)
• Pushing and pulling carts of products or supplies
• Bending and twisting to access coolers, ovens, and prep stations
• Use of hands and fine motor skills for chopping, mixing, slicing, and food prep
• Working near hot surfaces (ovens, stoves, and steamers)
• Work in refrigerated and frozen walk-ins
• Use of equipment such as ovens, food processors, slicers, and hot bar tools
• Use of stairs (Southern Village and Raleigh Stores)