Pre-Sales Engineer

Job Information

The PreSales Engineer will support our growing cloud and managed service business. The Engineer will be responsible for providing presales support and assisting the sales team by designing solutions for new and existing customers. The Engineer must be able to stay organized, work on multiple projects simultaneously and focus on the customer experience. In addition, the Engineer will provide installation, monitoring, and maintenance support for the hardware, software and communication teams. Professional appearance and strong communication skills are required.

RESPONSIBILITIES:

● Duties as assigned

● Assist sales team with project management for complex presales proposals

● Assist sales team with technical aspects of account planning and opportunity development

● Complete technical sections for request for information (RFI), request for quote (RFQ) and request for proposal (RFP)

● Assist sales team in collecting customer requirements and determining a recommended solution

● Develop a solution proposal, bill of materials (BOM) and statement of work (SOW)

● Assist professional services teams in understanding and completing the SOW

● Assist management in identifying areas for solution development

● Assist management with helping improve procedures and functions

● Complete time reporting in a timely fashion

● Maintain thorough documentation

EXPERIENCE:

● 3 – 5 years of related experience in technical presales or equivalent combination of education, training and experience

● Technical knowledge of Microsoft Windows Server 2003, 2008 R2, 2012, Windows 7 and Windows 8

● Working knowledge of Microsoft Exchange 2003, 2007, 2010, 2013, Microsoft SQL 2005, 2008 R2, 2012 and 2014

● Technical knowledge of VMware vSphere 5.1 and 5.5

● IP voice and data network experience

● Working knowledge of LAN / WAN

● Experience with IaaS, SaaS and DaaS

● Experience with wireless surveying is a plus, but not required

● Experience with Linux is a plus, but not required

EDUCATION/CERTIFICATION:

● Continuing education

● CCNA Routing and Switching (or better)

● Microsoft certifications are a plus, but not required

COMPENSATION:

This position offers a competitive salary with a complete benefits package, including medical, dental, and vision insurance, matching 401K, paid time off, iPhone and corporate car.