Principal Premium Services Engineer

Company : Us Healthcare Careers

Job Description - Principal Premium Services Engineer

Seeking a Principal Premium Services Engineer to ensure customers have uninterrupted access to the critical performance data they rely on to operate and grow their businesses. This position requires a deep and broad technical skill set, requiring server and OS support, multi-tiered applications, virtualization, voice/video, cloud platforms, security, and big data.

Collaborate with customers to troubleshoot and resolve complex network and product related issues

Interface with internal world-class support, development, and SQA teams to identify and to resolve product issues and performance concerns

Utilizing an extensive Knowledge Management database to research solutions and develop technical content such as tips, troubleshooting guides, and best practices.

Provide guidance to customers on network management strategies and best practices

Deliver high-quality, hands-on support

Requirements

Bachelor’s Degree in Computer Science/Network Security related field or equivalent discipline

7+ years in network management supporting external enterprise customers

2+ years in high touch or managed customer support environment

Proven expertise in customer relationship and management

Experience in enterprise or service provider network management environments preferred.

Experience working onsite at customer locations and cooperatively with HQ teams

Demonstrated ability to identify and resolve complex network and systems issues

Cisco Certification (CCNA minimum, CCNP preferred)

Linux Certification (RHCSA or equivalent)

Knowledge of Windows and Linux operating system environments

Demonstrated ability to write clear technical documentation and contribute to internal knowledge bases.

Strong attention to detail and the ability to manage multiple tasks simultaneously.

Ability to travel up to 25%

Project Management Certification (PMP) is preferred

VMware Certification is a preferred

Dell DOSD (Onsite Server Hardware Support) Certification is preferred

Gretchen Sheppard ~ [email protected] ~ 408-686-9450

Original job Principal Premium Services Engineer posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

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Principal Premium Services Engineer

Job Description - Principal Premium Services Engineer

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