Private Client Market Leader

At Citizens, our mission is to help clients, colleagues and communities reach their potential. We do this through our distinguished client centric culture, having a mindset of continuous improvement and always enhancing our excellent capabilities.  Citizens stands and grows with its clients.  Within Citizens Consumer Banking, Citizens Private Client provides personalized, world class financial planning and advice to help clients achieve their financial goals.  We do this through creating a culture of continuous coaching, professional development and ongoing practice management support. As a Private Client Market Leader (PCML), you will lead, coach, and develop a team of licensed Private Client Relationship Managers (PCRM) across a specified geography. Your team of PCRMs are responsible for acquiring, deepening, and retaining our affluent, high-net worth, and ultra-high-net worth clients by thinking long term, always doing the next right thing and collaborating with other colleagues. You will motivate your team through behavioral change management, coach your team on consistent execution of our defined client engagement process and lead your team on day-to-day execution of activities leading to sales results.  Your impact will help our clients save and grow their assets in a tax efficient way, manage debt effectively, secure their income to live the lifestyle they dream of, protect their family for life’s ‘what ifs’ and prepare them to leave a legacy. In addition to leading your team, you will partner cross functionally with Citizens Wealth, Consumer, and Private Client teams to influence the Private Client strategy across Citizens, including but not limited to topics such as growth, profitability, multiyear planning, technology, and competitive dynamics.  You will keep up to date with industry trends, develop recommendations to drive the future success of Citizens Private Client and our competitive advantage. 

Primary responsibilities include

• Lead and motivate a team of 30+/ licensed Private Client Relationship Managers (PCRMs) across a specified, broad geography, both in person and remotely.
• Inspire team to achieve business results and customer experience goals by connecting strategy to day-to-day activities and results.
• Proactively engage and influence the team through regular, value add communications – virtual and in person, and in 1:1, small group, and full team meetings.
• Role model, coach and influence PCRMs to consistently engage clients utilizing the Citizens Consultative Client Engagement Process, leading with financial planning of the time and delivering a best in class client experience.
• Identify high potentials and create a winning team. Raise the bar with every talent decision.
• Proactively build a network of bench strength, recruit, select, and onboard top talent PCRMs.
• Inspect PCRM productivity and implement effective performance management routines to take ownership of financial performance-to-goal/business results/metrics.
• Leverage reporting and sales tools to proactively identify and coach team to successfully convert sales opportunities.
• Participate in and drive the development of goals and strategies for team to achieve goals. 
• Emulate the Dedicated Advisory Team model by working closely with respective DSMs/RSMs and CFP Team.
• Build internal relationships across various lines of business (Retail, Mortgage, Business Banking, Commercial, etc.) to grow the Private Client business and facilitate integrated business development opportunities and solutions for clients.
• Serve as subject matter expert for team and demonstrate technical expertise in sophisticated/complex banking and lending strategies.
• Conduct supervisory duties as determined by the Business.
• Serve as an escalation point for risk management topics and coordinate problem solving.
• In collaboration with key stakeholders, support the Head of Private Banking Relationship Management to continue to build out and develop the Private Client Segment.
• Keep up to date with industry trends.
• Develop recommendations to drive the future success of Citizens and our competitive advantage.

Qualifications, Education, Certifications and/or Other Professional Credentials

• Minimum of 10 years in leadership capacity.
• Knowledge of banking and wealth management products and services; ability to apply this knowledge to client needs and objectives.
• Proven track record of Recruiting, Leading, Motivating and Coaching a team of Registered Reps/Licensed Relationship Managers or Licensed Bankers
• FINRA licenses required: Series 7, 24, 65/63 or 66. State insurance license required.

Hours & Work Schedule

• Hours per Week: 40
• Work Schedule: M-F; some travel required

Pay Transparency
The salary range for this position is $162,000 - $211,000 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the budget, work location, and relevant skills and experience.
We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits