Pro Shop Retail Manager

The Pro Shop Manager is responsible for the overall management of Pro Shop operations at Birdwood. This person will be responsible for hiring, scheduling and training golf shop team members, running the POS System, maintaining unparalleled guest service standards, and performing a multitude of administrative functions. In addition, the Pro Shop Manager will contribute to making Birdwood at Boar’s Head Resort the best golf experience in Central Virginia.

ESSENTIAL JOB FUNCTIONS

• Manage, oversee, and delegate all aspects of the daily operation for the golf pro shop
• Running POS System- booking tee times, checking in golfers, assist with any conflict management
• Recruit, hire, train, schedule and supervise all golf pro shop operations staff
• Assist with all financial controls for the commencement and conclusion of business each day
• Ensure Resort service standards are maintained with every member and guest interaction
• Achieve and contribute to the success of operation financial performance goals
• Contribute to the overall resort team effort by completing additional duties as requested
• Assist Resort Retail manager in presenting a well stocked, well labelled and inviting appearance in the golf pro shop

Operations Management Functions

• Partner with Head Professional to oversee tee time reservation system, starting, monitoring, and pace of play
• Ensure accurate accounting, recording, and tracking of all member and guest fees
• Ensure the proper storage, maintenance, cleaning and organization of all golf equipment and rentals

Golf Administration Functions

• Create, update and maintain golf shop operations policies and procedures 
• Adhere to, enforce, and implement all policies and procedures of the facility
• Attend all meetings scheduled by management and schedule staff meetings w/ golf shop operations team
• Assist with marketing, newsletters, written communications, posting member and guest information, and all golf promotional materials as needed
• Assist and support all golf facility related community partnership/volunteer opportunities and programs

• A minimum of 3 years of experience in Retail Management role
• Proficient in using Microsoft Office- Word, Excel, Powerpoint, Publisher
• Ability to communicate professionally and effectively in both verbal and written formats
• Proficient in each of the following: using technology, maintaining required stock levels.
• Ability to work a flexible schedule, including holidays, weekends, early mornings and evenings
• Proven ability to:

o  Work well and positively with management and colleagues within a team environment while having the ability to work independently when required

o  Develop strong and positive relationships with all members, key stakeholders, and golf community

o  Exhibit efficient time management skills and prioritize tasks

o  Resolve problems calmly and professionally, using good judgment and strong interpersonal skills

o  Understand member and guest service needs and provide anticipatory service

Desirable:

• Experience managing Golf POS, Golf Genius and Tee Time Management systems
• 4 year college degree or equivalent