ProCare Customer Excellence Representative - 1st Shift (Hybrid)

Work Flexibility: Hybrid

Schedule

• 1st Shift: Mon – Fri, 10:30am – 7pm
• Hybrid: 2-3 days/week in office
• Overtime based on business needs
   

What you will do

As the ProCare Customer Excellence Representative, you will provide phone and email support to sales teams and healthcare professionals while managing service order entry and data accuracy.

• Engage with customers in a prompt, accurate, courteous, and professional manner to foster positive business relationships and deliver high-quality customer service
• Deliver high-quality customer service by responding promptly and professionally to inquiries, supporting after-hours needs
• Provide phone and email support for inquiries from sales teams and healthcare professionals
• Perform Service Order Entry, Data Cleansing, and Invoicing for services using SAP and Salesforce
• Process all tasks in alignment with relevant working practices and standard operating procedures
• Offer after-hours support as needed, depending on call volume or workload demands

What you need

Required

• High School Diploma or equivalent
• Two (2) years’ relevant work experience

Preferred

• Experience in call center, or customer-facing environment
• SAP, Salesforce experience

Travel Percentage: 0%

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.

Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.